PERSONAL PROFILE
Versatile IT Support Specialist with experience in system administration, technical troubleshooting, and end-user training. Proven ability to support secure networks, manage healthcare software like Epic, and deliver smooth client onboarding. Skilled in communication, documentation, and adapting quickly in dynamic environments.
TECHNICAL SKILLS
- Software as a Service (SAAS)
- Infrastructure as a Service (IAAS)
- Networking Fundamentals
- Hardware Troubleshooting and Repair
- Linux/Unix Systems Administration
- LAN/WAN Configurations
- Programming Languages (Python, Java)
- Interpersonal Communication
- Sales Leadership
EDUCATION
- Cum Laude Honors
- GPA: 3.64/4.0
- AES (Academic Excellence Scholarship) Award Recipient
EXPERIENCE
MSP (2023-Present)
IT Systems Administrator
- Provided Tier 1 and Tier 2 IT support, including password resets, software installations, printer configurations, and troubleshooting of hardware and network issues.
- Assisted in the deployment and monitoring of N-able remote management software.
- Collaborated with senior systems administrators to design, implement, and maintain secure network infrastructures for healthcare clients.
- Delivered on-site and remote technical support, ensuring seamless go-live experiences for clients in dynamic environments.
- Guided clients through software functionality, tailoring training to fit business needs and boosting overall user proficiency.
- Resolved technical issues swiftly using a proactive approach, reducing downtime and improving user satisfaction.
- Helped document system configuration processes and support protocols to improve team knowledge-sharing.
- Analyzed installation issues and deployed fixes, strengthening overall system reliability and performance.
Non-Profit (2021-2023)
Digital Engagement & Web Support Coordinator
- Contributed to data management efforts by tracking student engagement and organizing summer workshops tailored towards college students studying medicine.
- Involved in the creative process of developing and updating the company website.
- Provided leadership in organizing career education workshops and programs.
Scribe Program (2019-2021)
Clinical Systems Support Specialist
- Gained in-depth familiarity with Epic’s workflows, including charting, order entry, and clinical decision support tools.
- Assisted healthcare providers in navigating Epic by implementing basic troubleshooting standards, including minor technical issues and general software bugs.
- Developed a strong understanding of medical terminology.
