Systems Administrator
A seasoned professional with extensive experience in advanced cloud security, application software management, and technical support. Instrumental in providing expert technical guidance and implementing IT policies and practices, excelling in cloud security solutions and application software management. Proficient in optimizing infrastructure and resolving complex technical challenges, with notable success in enhancing security protocols and backup strategies. Skilled in developing and executing IT strategies, preparing detailed audit reports, and advising senior leadership on cutting-edge technologies. Competent in managing and supporting diverse IT environments, ensuring compliance and operational efficiency across various platforms.
Areas of Expertise
- Cloud Security Solutions
- API Threat Modeling
- User Access Management
- Backup & Disaster Recovery
- Application Software Management
- Infrastructure Optimization Strategies
- Service Now Dashboard Optimization
- Active Directory Administration
- Technical Support Expertise
- Compliance & Risk Assessment
- Advanced Troubleshooting Skills
- Patch Management System
Professional Experience
Large IT Company (2023-Present)
DFC IT Systems Administrator
- Elevate cross-functional collaboration by leveraging advanced communication skills and strategic problem-solving to proactively address issues. Enhance security protocols through strategic execution of user provisioning, access management, and group policy optimization within Azure AD. Resolve complex Azure Cloud challenges, mastering Active Directory management, user and group administration, role-based access control, and multi-factor authentication. Optimize on-premises infrastructure, delivering expert technical support and resolving complex hardware and software challenges.
- Pioneered design and implementation of robust backup and disaster recovery strategies, significantly improving system resilience and data protection.
- Fortified security and system reliability by leading patch management for Azure, on-premises servers, and VM hosts, executing comprehensive updates and vulnerability assessments.
- Spearheaded configuration and administration of Azure and O365 cloud domains, boosting operational efficiency for DFC.gov.
- Compiled and analyzed critical data for audits and executive reports, ensuring precise compliance and informed decision-making.
- Engineered and refined ServiceNow dashboard, empowering development teams with streamlined Virtual Machine management and adjusted configurations.
MSP (2020-2022)
Customer Care Support Engineer II
- Administered comprehensive server and desktop patch management, ensuring timely software installations and maintenance for
- RICOH’s internal infrastructure. Diagnosed and supported iOS devices and computers, delivering efficient solutions for technical issues. Repaired Windows 7, 8, 10, and 11 systems as needed, and managed installation and configuration of MS Office 365 Suite
- (2010, 2013, 2016) on both new and existing systems. Developed detailed customer documentation, and updated internal
- Knowledge Base articles to ensure accuracy and relevance.
- Executed vSphere management and maintenance for host servers and nodes, ensuring optimal performance and uptime.
- Orchestrated installation and configuration of VPN client host software, enhancing security and connectivity for MSP clients.
- Conducted monthly risk assessments for viruses, malware, and spyware, effectively mitigating threats through timely remediation and removal.
- Supervised Network Operations Team in resolving networking and server issues, provided technical support, and guided clients on IT best practices, while managing incident handling for major MSP companies.
- Recognized with 2020 Yearly Star Award for outstanding performance and service, and successfully completed “Emerging
- Leaders” program for IT Systems Management.
MSP same as above (2018-2020)
Desktop Support Tier II
- Maintained documentation lifecycle, ensuring compliance with ISO standards. Collaborated with Knowledge Base team, contributing to enhancement of internal documentation processes. Completed kernel repairs for Windows OS 7, 8, and 10, and organized installation and configuration of MS Office Suite (2010, 2013, 2016) as required. Installed and configured CISCO AnyConnect software client for iOS and Windows, ensuring seamless post-installation setup.
- Performed server patching, updated essential software and hardware drivers, and managed COTS (Common Off the Shelf) software installation and post-configuration on desktops.
- Directed regular monitoring, mitigation, and removal of viruses, malware, and spyware, sustaining secure environment.
- Led high-level reviews and approvals for articles within internal Knowledge Base repository, ensuring content exactness.
Small MSP (2016-2017)
Desktop Support Specialist
- Steered comprehensive reviews, markup, and approvals of Knowledge Base articles, while managing Group Policy adherence to Microsoft best practices. Set up and deployed laptops and desktops on-site, and assisted with server cable management and installation for Network Operations Center (NOC). Performed OS reimaging and repair for Windows 7, 8, and 10, and configured both business and home printers, including managing print servers.
- Executed virus, malware, and spyware monitoring and remediation for PCs/servers, and conducted vSphere VM management and maintenance for NOC operations.
- Installed and set up MS Office Suite (2010, 2013, 2016) and led on-site hardware replacements and software reinstallation to support customer needs.
- Implemented server patching and completed desktop software installations, tailoring configurations to meet client requirements.
- Administered AD account creation and oversight within Active Directory Users and Computers Domain Host Controller, optimizing user management.
- Deployed and configured F5 Big IP VPN software on Windows and iOS devices, facilitating secure remote connectivity.
IT Company (2014-2016)
ACE Service Desk Technician Tier II
- Analyzed Active Directory auditing logs to identify and resolve client credential login issues, improving user access reliability.
- Facilitated resolution of escalated incidents and mentored new technicians, providing essential training and support as required.
- Diagnosed and addressed compatibility issues between clients’ PCs and ACE Portal, resolving technical barriers efficiently.
- Tackled complex issues requiring advanced support escalation, delivering prompt and effective solutions.
- Conducted comprehensive reviews and corrected discrepancies in submission of manifests, ensuring compliance and precision.
- Developed, assessed, and refined high-level documentation for internal and external audiences, ensuring accuracy and effectiveness.
Education
- Bachelor’s in Information Systems
Technical Proficiencies
- MS Office Software Azure O365 Administrator CISCO Technologies Virtual Private Networks (VPN) Network/Systems Administration
