IT Consultant
MSP (2023-Present)
IT Infrastructure Engineer | vCIO
- Deploy and manage Hybrid Exchange environments, including hybrid mail flow, directory synchronization, and staged migrations to Microsoft 365.
- Perform SharePoint Online migrations using the SharePoint Migration Tool (SPMT), transferring file shares and document libraries while ensuring metadata integrity and permission consistency across user groups
- Administer Microsoft 365 environments (Exchange Online, SharePoint, OneDrive, Teams, Entra ID) with a focus on security, reliability, and performance.
- Troubleshoot and resolve enterprise firewall, VPN, LAN, and RDP connectivity issues across SonicWall, FortiGate, and
- Meraki platforms, including site-to-site VPN, wireless AP deployment, and Level 2 network diagnostics.
- Perform CIS benchmark assessments across Microsoft 365 and Google tenants, identifying configuration gaps and implementing remediation to align with security best practices.
- Design and maintain Conditional Access policies, identity protection controls, and Microsoft 365 security configurations to strengthen tenant-wide security posture
- Design and manage Microsoft Intune mobile application policies to secure access to internal company resources.
- Build and optimize Teams call flows, auto attendants, call queues, and VoIP integrations.
- Deploy and administer multi-factor authentication solutions including Duo Security, Microsoft Authenticator, Google Authenticator, and IT Glue
- Lead client onboarding, infrastructure assessments, implementation of best-practice standards, and documentation of client environments, including network topology, server roles, and security baselines.
- Implement disaster recovery and backup strategies aligned with compliance and business continuity needs.
- Review vulnerability scans (Qualys) and penetration testing (Vonahi) results, generate remediation plans, and execute patching outside RMM when required.
- Act as the primary escalation point for advanced troubleshooting.
- Maintain detailed project documentation and infrastructure diagrams to support ongoing operations and audits.
vCIO Services Manager (February 2024 – Current)
- Partner directly with C-suite executives across diverse industries to develop quarterly IT financial roadmaps, aligning technological investments with strategic business goals through regular business reviews.
- Conduct holistic technology assessments including security posture analysis, Microsoft 365 optimization, and asset lifecycle management, leveraging ticket trend analysis to identify cost-saving opportunities and operational efficiencies.
Technical Consultant (January 2023 – February 2024)
- Provided Tier 1-2 support for workstations, peripherals, and user accounts across multiple client environments in Healthcare,
- Law, Non-Profit, and Manufacturing industries.
- Troubleshot and resolved server issues including Active Directory, Group Policy, and domain connectivity.
- Supported application environments including Citrix Virtual Apps and Desktops, remote desktop deployments, and published
- Managed and maintained Microsoft 365 services including Exchange Online, Teams, and SharePoint.
- Performed updates on servers, workstations, virtualization hosts and apps via Citrix MCS to ensure security, compliance and client productivity.
- Troubleshot mail flow across on-prem and cloud systems, addressing spam filtering, SMTP authentication, and DNS/MX record issues.
Another MSP (2021-2023)
IT Specialist | System Administrator
- Monitored Citi network via Netcool, ensuring server and UPS uptime and dispatched field engineers for critical issues.
- Oversaw Citibank ATM replacement project, supporting software installs and providing Level 2 troubleshooting.
- Performed advanced troubleshooting for Lexmark printers and managed the Lexmark ticketing system.
- Conducted LAN/WAN troubleshooting for routers, switches, and firewalls.
- Supported server/workstation reimages and software patching via SCCM
Migration Specialist (January 2021 – January 2022)
- Led Windows 10 migration team, managing nightly conversions of 500+ workstations and coordinating schedules for efficient rollout.
- Collaborated with Citi Infrastructure/Development to advance migration efforts and resolve critical issues.
- Provided troubleshooting support to team members and assisted SCCM team with migration process.
- Produced timely migration status reports and updated shared documentation.
Attorney Office (2018-2019)
IT Support | Marketing Strategist | Web Administrator
- Set up new computers and managed network connections for staff.
- Designed and maintained website for law firm
- Ensured web-hosting uptime and oversaw SEM budgeting, keyword research, and digital marketing strategy.
- Scripted, directed, and edited video content for website landing pages, and optimized SEO for practice areas.
Law Office (2015-2018)
IT Support | Marketing Strategist | Web Administrator
- Designed and maintained 3 WordPress sites for law firm
- Helped implement a new VoIP system for firm subdivisions and supported Mac users running Parallels for QuickBooks.
- Reviewed third-party IT proposals and managed user accounts and passwords.
- Produced guest blog content for authoritative journals and managed the firm’s social media, online listings, and
SPECIAL SKILLS
- Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams, Entra ID, AD administration, and Intune
- Google Workspace, Windows Server (2003-2025), WIN10/11, SCCM, Group Policy, RDS, and Citrix MCS
- VMware/Hyper-V virtualization, cloud migrations, Azure/AWS infrastructure, and multi-site network management
- Meraki firewalls/switches/APs, VLANs, BPG, DHCP/DNS, site-to-site VPN, VoIP deployment, and endpoint security
- RMM platforms (Ninja, N-Able, Auvik, Domotz) and ticketing systems (ConnectWise, ServiceNow)
- Disaster recovery, backup solutions (Veeam), and infrastructure documentation (ITGlue) PowerShell
- automation, application deployment/testing, and hardware diagnostics
CERTIFICATES
- MD-102 – Microsoft 365 Certified: Endpoint Administrator Associate
- MS-900 – Microsoft 365 Certified: Fundamentals
EDUCATION
- Bachelor of Arts in Psychology & English
