- A stellar problem solver and troubleshooter. Able to cope in high pressure trading floor environments learnt from working for top tier investment banks & private equity globally.
- An Innovative provider of solutions with a combined 15+ years in advanced technology
- Highly effective and concise communicator. Able to work and understand the demands of a traders needs and the immediacy of a quick and active response to production issues.
EXPERIENCE
MSP (2016-Present)
Technical Support Engineer – Field
- Field service for all supported Hedge Funds
- Dispatched as need for immediate on-site break fix issues.
- Point of contact when on site for all issues
- Strong ability to work with C-level executives.
- Fast, responsive, courteous and professional.
- Dedicated on site and remote support for DTLA Clients.
Another MSP (2012-2016)
Technical Support Engineer – Field
- Client facing technology liaison
- On-site trade floor support for all top tier hedge funds
- Hours directly billable to company. Currently top billable support engineer
- 247 on call for Platinum level customers.
- On site client list: Centerbridge, Cadian, Stelliam, SECOR, OliveTree, MKM Partners, Raine
- Partners, SEER Capital, Cyrus Capital, Tiger Global, Canyon Partners, Element, Field
- Street, Dasana, Saba Capital, 400 Capital, Fortress.
- VIP/White Glove Support for Hedge Fund owners including home visits to New York, Hamptons Homes.
- Work closely with client portfolio managers, traders, and IT professionals to provide superior trading technology capabilities and support to our range of predominantly hedge fund clients.
- Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
- Operating systems support Windows 10 and OSX
- Act as on-site presence to test computers and all related computer systems, networks and applications to ensure they are functioning properly. Identifying and resolving problems affecting computer operation systems. Escalate to Systems Engineering, Network Engineering staff as required.
- Work with Network Engineering staff to resolve networking issues, set-up portals, connect to switch or firewalls, ensure effective networking operations, maintenance and support.
- Upgrading computer hardware and software as required.
- Training client employees on the use of computer hardware and software systems.
- Ensuring incident ticket requests are closed on time and with high client satisfaction.
- Perform duties on rotation-based schedule as part of 24/7/365 support required.
Financial Company (2003-2012)
Trade Floor Support & Market Data
- Day to day trade floor support, market data feed issues, routers & configuration issues.
- Provide BLOOMBERG API and Bloomberg Desktop launch pad trouble shooting.
- Manage inner office relocations of trader desks, turrets and PC’s
- Managed Support group of 5 technology Desktop professionals
- Systems support, email, trading support, market data, security & compliance.
- Located on trading floor to oversee support and be the go to for all support issues.
- Hands on approach to users and business, with excellent communications skills when liaising with both technology and business
- Document application upgrades and needs based on user feed back
- Manage market data relationships, contract negotiation and SLA agreements.
- Budget and manage IT expenditure throughout the year and maintain key metrics
- Produced firm wide IT policies and procedures document for SARBOX compliance.
- Authored, tested and implemented Disaster Recovery Plan. Built of site trading floor. NJ.
- Created Disaster Recover site for the business including, infrastructure and testing.
- Wall Street Office compliance module support for Portfolio Management Team
- Developed Trading XML web based “Dashboard” managed outsourced programming team
- Changed all internal IT policies from a private to publicly NASDAQ traded company.
- Changed security policies and applications to become Sarbanes-Oxley compliant
- Defined email retention policy for SEC compliance and archiving.
- Define and implement support procedures for firm.
Advertising (2001-2003)
Head of Interactive Group
- Executive Producer for all on line interactive projects and campaigns
- Generated new business totaling $1.1mm in first year of operations
- Direct reports of 15 programmers in New York and L.A.
- Senior account executive for client contact
- Notable web sites included rollingstones.com and keithrichards.com
- Notable campaigns: MTV, Pepsi Super Bowl.
Financial Company (2000-2001)
Senior Product Development
- Managed a team of java & Perl developers in both New York, NY and Charlotte, NC
- Improved trading activity by 60% across user base in V2.0 release due to added functionality
- Wrote and analyzed case studies and work scope documentation
- Designed a new interface to accommodate better trade flow and execution
Data (1994-2000)
Business Analyst
- Single point of contact for all FX Applications Support Trading Floor
- Trading Floor FX desk 1st line support
- Operations support for trade matching
- NT Integration Expert NEXT/Unix Migration
- FX spot calculator support (Trade floor application support)
Financial Company (1992-1994)
Systems Analyst
- Supported the trading floor support for the fixed income group; responsible for end user support of all FX and fixed income trading applications.
- ARON & FX Application deployment and support
- Trouble shooting real-time data feeds for trading floor
- Desk support engineer, Excel sheet support, Reuters Real time, and Bloomberg
EDUCATION
- Computer Science
BUSINESS SKILLS / SPECIALITIES
- 15+ years in a financial IT environment
- 10+ Years MSP’s
- Excellent analytical skills & communication skills
- Market Data applications including, but not limited to: Wall Street Office, Wall Street Analytics, Capital IQ, Bloomberg, Reuters, Blackberry Enterprise Server, VERITAS Replication Server, VERITAS Backup Exec, CYLANCE Anti-virus, Active Directory, Disaster Recovery Planning highly skilled in using MS Office, Monitoring tools & event logs for Windows Platform & Domain Infrastructure, UNIX CLI, Exchange Management Console, Juniper VPN. Cisco Any
- Connect, iPhone, iPad support, All Apple OSX Versions. Office 365 Admin. Azure Desktop
- Support and Deployment. INKY Spam-filtering admin console. LabTech Console and remote support
- Most MSP Tool sets I am familiar with or have had exposure to.
- Fluent in German
