Hard-working and results-oriented Information Technology engineer and project manager with experience in designing, implementing, and maintaining information systems, as well as managing a technical support staff.
Core Knowledge
- System, network, and project design, implementation, & management
- Email and data migrations
- Antivirus security
- System documentation
- Data integrity and protection
- Backup and recovery strategies
- Disaster recovery planning
- System monitoring
Technical Proficiencies
Microsoft Software and Services
- Microsoft 365 / Azure AD
- MS SQL Server management
- Windows Server 2008 R2 through 2019
- Group Policy Design & Management
- Microsoft Hyper-V
- Windows Server Update Services
- Microsoft Active Directory IIS
- Windows 7/8/10/11 Office 2010, 2013, 2016, 2019
- Exchange Server 2010, 2016, 2019
Other Software
- VMWare & vSphere management
- Datto BCDR and SaaS Protection
- N-Central RMM
- PRTG Network Monitoring
- N-Able Backup Symantec
- Endpoint AntiVirus
- ESET Endpoint Antivirus
- Macintosh OS X and above
- Proopoint email security
Hardware
- Dell PowerEdge Servers
- HP LaserJet printers
- HP Proliant Servers
- Intel-based servers, workstations, and
- APC uninterruptible power supplies laptops (HP/Compaq, Dell, IBM)
- Macintosh workstations
- RAID-based storage arrays
Networking
- TCP/IP Cisco firewalls
- HpSense firewalls
- Ethernet hubs and switches
- Sonicwall firewalls
- KVM switches
- Ubiquiti UniFi wireless networks
Professional Experience
MSP (2011-Present)
Director of Managed Services
- Managed corporate IT infrastructure at company on-premise and data center locations.
- Managed and maintained client-facing services, including data backup, anti-virus, remote monitoring & management, and hardware & service monitoring.
- Managed deployment and maintenance of Microsoft Exchange systems.
- Managed multiple email and data migration projects from clients’ on-premise systems to hosted infrastructure and to Microsoft 365.
- Managed migrations of client email environments to new security systems.
- Managed business relationships with multiple clients and provided support and guidance on information technology systems.
- Provided emergency responses or failed servers and email systems.
Senior Network Engineer (2011-2014)
- Acted as senior point-of-contact for multiple clients or resolving IT issues, implementing projects, and overall management of client relationships.
- Installed and configured physical servers.
- Implemented and managed Active Directory networks.
- Designed and implemented a new model for hosting clients’ Exchange email services whereby a VPN tunnel was set up between the clients’ sites and our data center, allowing for Active Directory replication so that the mail servers were part of the clients’ AD domain.
- Designed and implemented multiple email migration projects to Shipshape IT-hosted Exchange.
Media Company (2008-2011)
Senior Applications Specialist
- Managed Windows computer network that included 80 users and 12 servers spread across two geographical locations.
- Increased and improved network security by installing new firewalls and implementing stronger security policies.
- Oversaw successful transfer of IT assets and services or an office move.
- Oversaw the installation of an updated phone system.
- Installed a racked server system.
- Implemented a software patching solution to address vulnerabilities in non-Microsoft software.
- Implemented an event monitoring service to track server hardware health and security compliance.
- Deployed an enterprise-class wireless network.
- Managed contacts with IT service vendors.
- Handled day-to-day help desk issues for employees in local and remote offices.
- Assisted CTO in development and operation of video encoding and management system.
- Assisted in management and troubleshooting of the internally developed line-of-business application.
- Designed and implemented disaster recovery plans for vital systems.
MSP (2005-2008)
Network Engineer / Project Manager
- Served as a Network Engineer and Project Manager in an IT outsourcing company servicing a variety of firms throughout the Washington, DC region.
- Installed & maintained Windows networks.
- Provided support or all users & equipment, including servers, workstations, laptops and mobile devices.
- Created & maintained all system documentation for each client.
- Analyzed, investigated & implemented appropriate hardware & software solutions.
Major Projects:
- Migrated network from Novell to Windows
- Multiple deployments of Small Business Server (Windows SBS 2003)
- Installed & configured hardware or client’s proprietary software
Non-Profit
Manager of Information Technology
- Managed 3-person IT staff. Conducted annual and semi-annual reviews
- Administered network with NetWare / NT servers and 100+ desktops & laptops
- Responsible for all hardware and software purchases
- Main point of contact for all executive staff
Major Projects:
- Migrated Windows NT domain-based network to Windows 2000 w/Active Directory
- Migrated Exchange 5.5 system to Exchange 2000
- Set up a dedicated server room with rack-mountable servers with RAID-based system and data volumes, UPS protection and KVM switches
- Tested and deployed Virtual Private Network for remote users. Conducted training
- seminar or installation, setup and use of VPN client software
- Created substantial savings by using new ISP and enrolling organization in
- Microsoft’s Charity Licensing Program
- Analyzed organization’s accounting system, investigated new software options, and oversaw implementation to new platform (Windows 2000/Intel/SQL system)
- Set up the HNetCheck patch management system to provide regular patches to
- workstations, laptops and servers.
Education
Bachelor of Arts – English
