SUMMARY
Technology-driven IT Onsite Engineer who integrates direct customer interaction support with problem-solving expertise to help expand growth within the space. Highly knowledgeable in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis.
EXPERIENCE
MSP in NJ (2015-Present)
Onsite Support Engineer
- Working onsite to improve and maintain a healthy relationship with users and staff by ensuring excellent customer support, effective communication and following up on issues that need solutions.
- Setup and provide maintenance on Microsoft Azure, including but not limited to VDIs and Conditional
- Staged and deployment of VM servers for clients’ use.
- Worked with Project Team to stage and onboard a wide range of new clients.
- Provided maintenance on website domains which included creating subdomains, edit nameservers, edit TXT records for marketing campaigns.
- Created and documented different processes to improve efficiency and workflow.
- Managed Jivetel and Shoretel Director Phone system which included creation of users, workgroups for marketing campaigns and maintenance.
- Provided support for 3rd party applications such as QuickBooks and custom CRMs.
- Allocating resources to assist with tickets and projects on ConnectWise.
Same MSP above (2014-2015)
Network Technician
- Worked as an onsite technician to perform regular onsite visits to different clients to provide technical support.
- Worked with the ConnectWise ticketing system to provide remote desktop support.
- Worked remotely on the helpdesk to assist different clients with a wide range of applications and software.
POS Company (2013-2014)
POS Computer Technician
- Provided Phone and Onsite Customer Support and Services to a wide range of clients.
- Worked on staging setups and deployment of workstations and servers.
- Diagnose and analyze issues that were assigned to us.
Print Company (2011-2011)
I.T Technician
- Worked on the sales floor providing service and technical information to customers.
- Worked on desktops and laptops that were brought in for tune-ups and repair.
- Provided Clients with information that would help them increase the longevity of their technology.
EDUCATION
Bachelor of Science in (B.S.), Digital Communication and Media/Multimedia
