IT Administrator Microsoft 365 & Systems Support Specialist
- Results-driven IT professional with 3+ years of experience administering Microsoft 365 environments and providing Tier 1-2 technical support for 400+ users. Skilled in user account management, device provisioning, and security compliance across Windows Server and Microsoft 365 ecosystems. Adept at troubleshooting hardware, software, and cloud-based systems while maintaining strong customer satisfaction and operational uptime. Recently completed a hands-on Cybersecurity Professional Certificate from California State University, Long Beach, strengthening expertise in threat analysis and network defense.
CERTIFICATIONS & SKILLS PROFILE
- Certifications: CompTIA Network+, Security+ (expected November 2025)
- Operating systems: Windows Client 10 and 11, Windows Server 2019, Chrome OS, Mac OS, Linux (Ubuntu)
- Platforms & Tools: Microsoft 365 Admin Center, Exchange Online, Teams, SharePoint, Intune, Azure AD / Entra ID, Group Policy Management, Active Directory, Cisco Meraki, Ubiquiti, Hyper-V
- Programming languages: C++, SQL, Bash, PowerShell, Python, HTML5, CSS, and JavaScript
PROFESSIONAL EXPERIENCE
Small MSP (2023-Present)
Systems Engineer
- Experienced Systems Engineer providing Tier 1-2 support and administration across Microsoft 365, Windows Server, and endpoint environments.
- Managed Microsoft 365 tenant – including user provisioning, license management, and shared mailbox setup.
- Supported Teams, SharePoint, and Exchange Online configurations to improve collaboration and uptime.
- Implemented Intune policies for device enrollment and compliance reporting.
- Troubleshoot and resolve issues involving user permissions, Group Policies, and hardware/software
- Managed 400+ users within a small 3-person team, ensuring SLA targets and excellent client communication.
Media Company (2017-2023)
Data Specialist
- Respond to incidents, troubleshoot issues, and create an outstanding experience for clients and staff.
- Tasked with multiple hardware setups and walk-throughs for both clients and internal team members.
- Helped optimize, repair, and replace internal workstation and server hardware
PROFESSIONAL PROJECTS
- Cybersecurity Labs & Projects Thrive at California State University, Long Beach July 2023 – April 2024
- Hands-on cybersecurity training programs led by subject matter experts
- Configure security controls such as honeypots and Splunk SIEM to improve threat detection and optimize incident response time
- Diagnose initial network security levels on Cisco devices by verifying ACLs, port assignments, and strong credential encryptions to ensure availability and integrity throughout the network
EDUCATION
- Cybersecurity Professional Certificate Program
- Courses: Microsoft Security, Network Security, Cyber Technologies, and Digital Forensics and Incident Response
