EDUCATION
- Bachelors in Environmental Studies
- Associate of Arts
EMPLOYMENT HISTORY
MSP in Chicago (2023-Present)
Helpdesk Technician
- Provide technical support for 50+ companies with varying software and infrastructures
- Troubleshoot and triage tickets in a timely manner to assure resolution of incidents
- Document and update companies’ knowledge base for future reference
- Diagnose & troubleshoot problems related to OS, applications, and network connectivity
Small MSP (2022-2023)
Desktop Support Technician
- Deployed RMM agents on customers end points
- Followed client guidelines for resetting laptops
- Provided troubleshooting for clients when situations arose
Coffee Shop (2020-2022)
Barista
- Delivered exemplary customer service while maintaining professionalism in a fast-paced atmosphere
- Contributed to an efficient work environment by communicating with teammates during store operations
- Followed company procedures to maintain a clean and safe work environment
Auto shop (2016-2020)
Service Coordinator
- Communicated effectively in interactions with customers, crew members, and the management team
- Executed operational procedures including completing customer paperwork, stocking inventory, and cleaning service bays to promote a productive work environment
SKILLS AND CERTIFICATIONS
CompTIA A+ Microsoft Admin Google Admin Teamwork and Collaboration Windows OS
