Professional Summary
Strong technology leader with over 30 years of experience. An expert in IT understanding diverse business, financial, security and special project requirements to deliver an exceptional IT experience.
Work Experience
MSP (2021-Present)
vCIO IT LEADER
- Support 24/7 managed IT services (MS Assure, AWS, O365, Google Workspace, Active Directory, Firewall)
- Managed and trained new engineers and Help Desk Tier 1-3
- Lead customer on-boarding leveraging Continuum and Collabrance 24/7 support
- Provide technology process management and monthly reports for customers
- Provide cybersecurity and business continuity process in cloud and on-premises
IT Sales (2021-Present)
- Work directly with sales manager coordinating opportunities selling managed IT services.
- Worked close with existing company CEO’s proposing projects and lead internal continued sales.
- Integrated new features within Salesforce and submitted data.
- Helped to improve process flow development.
The University of Denver (2021-2020)
IT Director
- Worked with executives and department leaders to collaborate and deliver on strategic initiatives
- Phone/Remote Customer Support
- Windows Server/Network Administration
- Planned and implemented IT staffing models and technical requirements to support a variety of large events and special projects
- Provided network operations administration including Active Directory, Microsoft Exchange, Security, and network/Internet connectivity.
- Maintained inventory for server based applications, hardware, and all client software licensing
- Recommend and reviewed purchases of all hardware and software
- Provided end user support and training
- Created and implemented business continuity and recovery preparation
- Planned and implemented technical, security, and video production requirements to support a variety of large events including collegiate games, graduations and concerts.
Rhythms Net Connections (1997-2001)
System Administrator
- Worked with a team of administrators to develop objectives and priorities for projects
- Windows Server Administration
- Managed and maintained Windows NT 4.0 Servers, Microsoft Exchange 5.5 servers (17 servers, 3 sites, 1 organization)
- Maintained Microsoft Exchange information stores and organized recovery plan for business continuity
- Used SMS for software upgrades and patches on client workstations
Denver Investment Advisors (1994-1997)
Technical Support Specialist
- Provided end user support in a Microsoft windows environment
- Managed MS Exchange email, Windows NT Servers, Novell, PBX / Voicemail server (Meridian) and
- Supported Senior Administrator with Raptor firewall rules and security.
- Used SMS and Zen Works for upgrades and patches.
- Managed Y2K Project – preparation with server rollover
Education
- Bachelor’s Degree in Systems Administration and Computer Science
Skills
- Developing financial models and IT strategies that are used to improve the user experience while reducing costs
- Collaborating with executives, other departments, and end users to understand needs and tailor creative solutions
- Managing and driving the success of IT projects on an annual basis, across multiple organizations and teams
- Leading the innovation and delivery of network and security offerings for both internal and external customers
- Aligning teams and processes to provide optimal customer support
- Managing contracts, vendors, and Managed Service Providers (MSPs)
- Managing implementation and integration of new technologies
- Active Directory
- LAN
- Microsoft Exchange
- Network Administration
- TCP/IP
- Network Firewalls
- Microsoft Windows Server
- Operating Systems
- DNS
- WAN
- Help Desk
- DHCP
- Disaster Recovery
- Network Monitoring
- ServiceNow
- Azure
- VMWare
- Information security
- VoIP
- Technical support
- Business continuity planning
- Remote access software
- Communication skills
- Software troubleshooting
- Windows
- Operating systems
- Time management
- VPN
Certifications and Licenses
- IT Planning Certificate (University of Denver)
Present
- ITIL (University of Denver)
2013 to Present
- Dell Hardware Certification (Dell)
2007 to Present
- MCPS: Microsoft Certified Professional
2005 to Present
- Cisco CCNA (TechSkills)
2000 to Present
- MCDST (Microsoft)
2000 to Present
MCSE
CompTIA Network+
