Job Title: Client-Facing IT Support Engineer

Company Description: Our company is a top performer in the MSP space. We are committed to providing our clients with the best possible service and support. Our work environment is fast-paced and dynamic, with plenty of opportunities for growth and advancement.

We are looking for a client-facing IT Support Engineer who will be responsible for providing both consultative guidance and technical support to our clients. The ideal candidate will have experience working in a client-facing role and will be comfortable traveling to client sites as needed in the greater NYC area.

Client-Facing IT Support Engineer Responsibilities:

  • Provide both consultative guidance and technical support to clients
  • Travel to client sites as needed
  • Work with clients to identify their needs and develop solutions that meet those needs
  • Provide training and support to clients on new technologies as needed
  • Troubleshoot technical issues and provide solutions in a timely manner
  • Maintain accurate records of all client interactions

Client-Facing IT Support Engineer  Qualifications:

  • 2+ years MSP experience REQUIRED
  • Experience with Office 365 migrations, troubleshooting and setup
  • Experience configuring and installing various computer and Windows servers up to 19
  • Knowledge of Citrix and VMware administration
  • Experience installing and maintaining approved security tools, and policies, and following procedures to implement
  • Experience supporting, configuring, maintaining, and upgrading corporate customer’s networks and in-house servers
  • Experience installing and integrate new server hardware and applications
  • Experience with Azure preferred


Client-Facing IT Support Engineer Benefits:

  • Salary $80,000-$90,000
  • 100% Employee paid medical, dental, vision coverage
  • Certification Reimbursement
  • Professional Development Assistance
  • Generous PTO Plan
  • Emphasis on work/life balance