Client Success Manager – Managed Services Jr. vCIO

We are a multiple award-winning, full-service technology partner for businesses across the United States. We specialize in cyber, cloud, and managed IT services, including cutting-edge cybersecurity and digital transformation solutions to help businesses increase productivity, stay safe from cyberattacks and foster growth through the efficient use of technology. Distinguished in the industry for world-class customer service and 24/7 availability, we are built around providing best-in-class technology solutions with the most amazing customer service a client can receive.

We are seeking a Client Success Manager – Managed Services Jr. vCIO who will be an integral part of our Partner Success Team and work closely with and under the direction of our vCIO. This individual will help maintain business relationships with our Partners through regular and consistent communications and interactions, as well as through internal sales and service support activities. The ideal candidate is a quick learner, can work independently, manage pressure, builds professional relationships, and balances competing priorities in a results-oriented work environment.

Client Success Manager – Managed Services Jr. vCIO – Client Advocate Responsibilities:

  • Required 5+ years of Managed Service Provider Experience
  • Develop relationships with key client contacts (senior partners, managers and executives) as their trusted advisor through regularly scheduled meetings (conference calls and onsite).
  • Act as the client advocate and liaison to all other departments at our company, as well as other vendors who provide services to clients.
  • Be patient, calm and reasonable in crisis situations and provide escalation support to internal and external groups.
  • Work closely with and the client’s accounting departments for client invoicing, payments and a regular review of customer agreements.
  • Report weekly to the Director of Account Management on the status of clients worked on that week. Report on ongoing issues that require attention and make recommendations on sales opportunities.
  • Ensure that all escalated issues reported by client are tracked and addressed, and the client is involved and updated on status.

Client Success Manager – Managed Services Jr. vCIO- Sales & Solution Provider Responsibilities:

  • Ensure clients are aligning with standard tools and solutions.
  • Develop relationships with technical product vendors to build product sales and support capabilities inside.
  • Prepare and present project, service and product quotes for clients.
  • Perform research on technologies and solutions using internal and external resources to understand the nuances of different technologies and solutions.

Client Success Manager – Managed Services Jr. vCIO – Project Coordination & Management Responsibilities:

  • Collaborate with Engineering to develop detailed work plans using standard processes and procedures.
  • Provide direction and coordination to internal and external project teams to accomplish work within schedule and budget.
  • Ability to multi-task and manage multiple projects of different types.

Client Success Manager – Managed Services Jr. vCIO – Benefits:

  • $65,000-$$80,000
  • Annual reviews
  • 401K
  • PTO
  • Health, Dental, Vison & Life Insurance
  • Great overall compensation package

 

 

*Actual salary for Client Success Manager – Managed Services Jr. vCIO to commensurate with experience*