Client Success Manager – Managed Services Jr. vCIO – Client Advocate Responsibilities:
- Required 5+ years of Managed Service Provider Experience
- Develop relationships with key client contacts (senior partners, managers and executives) as their trusted advisor through regularly scheduled meetings (conference calls and onsite).
- Act as the client advocate and liaison to all other departments at our company, as well as other vendors who provide services to clients.
- Be patient, calm and reasonable in crisis situations and provide escalation support to internal and external groups.
- Work closely with and the client’s accounting departments for client invoicing, payments and a regular review of customer agreements.
- Report weekly to the Director of Account Management on the status of clients worked on that week. Report on ongoing issues that require attention and make recommendations on sales opportunities.
- Ensure that all escalated issues reported by client are tracked and addressed, and the client is involved and updated on status.
Client Success Manager – Managed Services Jr. vCIO- Sales & Solution Provider Responsibilities:
- Ensure clients are aligning with standard tools and solutions.
- Develop relationships with technical product vendors to build product sales and support capabilities inside.
- Prepare and present project, service and product quotes for clients.
- Perform research on technologies and solutions using internal and external resources to understand the nuances of different technologies and solutions.
Client Success Manager – Managed Services Jr. vCIO – Project Coordination & Management Responsibilities:
- Collaborate with Engineering to develop detailed work plans using standard processes and procedures.
- Provide direction and coordination to internal and external project teams to accomplish work within schedule and budget.
- Ability to multi-task and manage multiple projects of different types.
Client Success Manager – Managed Services Jr. vCIO – Benefits:
- $65,000-$$80,000
- Annual reviews
- 401K
- PTO
- Health, Dental, Vison & Life Insurance
- Great overall compensation package
*Actual salary for Client Success Manager – Managed Services Jr. vCIO to commensurate with experience*