Cloud Engineer – Azure/AWS Role Requirements:
- Experience with Microsoft Windows server operating systems and applications, Microsoft Exchange, Microsoft SQL Serves
- LAN/WAN
- VMware/virtualization technologies
- Knowledge of Cisco routers and VoIP communications
- Knowledge of security products such as Symantec security and data protection technologies
- ConnectWise and LabTech experience is a plus
Additional Responsibilities:
- Taking ownership of higher level, more complex customer issues reported (L2 and L3) and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures while acting as the top escalation point of unresolved issues
- Interfacing directly with clients to provide above and beyond customer support