Dallas IT Support Engineer – MSP

We’ve got a position for you in our Technical Services division as a Dallas IT Support Engineer – MSP! Jump-start your career with us by working in a dynamic, fast-growing company that will challenge and excite you. In addition, we provide you with hands on training in Cloud technologies like AWS and Azure.

The Dallas IT Support Engineer – MSP will provide technical support to our clients. The Dallas IT Support Engineer – MSP position plays a direct role in the overall service level of our company. The Dallas IT Support Engineer – MSP handles 90% of the technical issues submitted. This requires a strong technical skillset, great customer service skills, and the desire to continue to expand one’s knowledge of technology. These skills will be used in a fast-paced, fun, team-oriented, and customer service-minded environment. The Dallas IT Support Engineer – MSP will not only have strong technical skills but also excellent customer service, teamwork, communication, and troubleshooting skills.

Dallas IT Support Engineer – MSP Job Duties and Responsibilities

  • Perform technical support and basic administration for Windows Servers, Exchange servers, O365, Azure AD, and Desktop operating systems across multiple customers’ platforms.
  • Monitor and troubleshoot client backups.
  • Escalate customer issues through the proper channels.
  • Manage cases according to defined severities and case priorities
  • Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server or network infrastructure that indicate failing hardware or software corruption.
  • Update cases and communicate with clients on a daily basis or as required until issue is closed.
  • Be held accountable for measurable objectives including case touches, case closures, time to resolve among others.
  • Cultivate close working relationships with assigned clients’ Point of Contacts and User Base; attend regular calls with customers to review issues.

Dallas IT Support Engineer – MSP Qualifications (Education, Experience, And Certifications)

  • Bachelor’s degree (BA/BS) from an accredited 4-year school is a plus
  • Minimum of 2 years of experience working on a technical helpdesk or equivalent Network administration
  • Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
  • Experience administering O365 & Azure AD
  • Experience with firewalls, such as Cisco, Juniper, SonicWALL and WatchGuard a plus
  • Experience with Windows Server 2012 R2, 2016, and 2019 OS

Dallas IT Support Engineer – MSP Benefits

  • Medical Coverage
  • PTO
  • Certification reimbursement
  • 401k