Dallas IT Support Engineer – MSP Job Duties and Responsibilities
- Perform technical support and basic administration for Windows Servers, Exchange servers, O365, Azure AD, and Desktop operating systems across multiple customers’ platforms.
- Monitor and troubleshoot client backups.
- Escalate customer issues through the proper channels.
- Manage cases according to defined severities and case priorities
- Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server or network infrastructure that indicate failing hardware or software corruption.
- Update cases and communicate with clients on a daily basis or as required until issue is closed.
- Be held accountable for measurable objectives including case touches, case closures, time to resolve among others.
- Cultivate close working relationships with assigned clients’ Point of Contacts and User Base; attend regular calls with customers to review issues.
Dallas IT Support Engineer – MSP Qualifications (Education, Experience, And Certifications)
- Bachelor’s degree (BA/BS) from an accredited 4-year school is a plus
- Minimum of 2 years of experience working on a technical helpdesk or equivalent Network administration
- Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
- Experience administering O365 & Azure AD
- Experience with firewalls, such as Cisco, Juniper, SonicWALL and WatchGuard a plus
- Experience with Windows Server 2012 R2, 2016, and 2019 OS
Dallas IT Support Engineer – MSP Benefits
- Medical Coverage
- PTO
- Certification reimbursement
- 401k
