Desktop Support Technician – MSP Job Description

We are a premier MSP based in Syosset, NY that has been in business since 1982. We are a privately owned, financially stable serving customers all over the NY Metro Area and across the country. They are run by an awesome owner who promotes a positive culture an insists on the growth and the ability to provide an upward career path for all employees.

We are currently seeking a highly motivated Desktop Support Technician to help with the maintenance, support and operation of our clients’ technology infrastructure. This is a customer-facing, hands-on technical position. Day-to-day Desktop Support Technician work will be roughly split across fielding client calls, troubleshooting/resolving technical issues, assisting in project work, and client site deployments and maintenance.

Desktop Support Technician – MSP Responsibilities and Requirements:

  • Managed Service Provider Experience REQUIRED
  • Installing, configuring, and troubleshooting desktop hardware and peripherals
  • Installing, configuring, and troubleshooting Windows 7/10/11 and various desktop and cloud applications
  • Installing, configuring, and repairing desktop and network printers
  • Basic Network connectivity diagnostics and repair – Ping, DNS, DHCP, traceroute, etc.
  • Alert Troubleshooting
  • Microsoft 365 administration
  • Working in an Active Directory Environment (Joining Computer to Domain, Create Accounts, Reset Passwords)
  • Standard Desktop Applications (Microsoft Office, Adobe Acrobat etc.)
  • Multiple Internet Browsers (Microsoft Edge, Mozilla Firefox, Google Chrome etc.)
  • Anti-virus/Anti-Malware Software (Sophos, Trend Micro, Crowdstrike, Sentinel, etc.)
  • On-premise and hosted VoIP systems
  • Networking technologies

Desktop Support Technician – MSP benefits and salary:

  • Salary range $45 – $65k
  • Health, Dental, Vision, & Life Insurance
  • Employee Assistance Program
  • PTO
  • Maternal/Paternal Leave
  • Tuition reimbursement
  • Annual review for raise
  • Certification reimbursement


*Actual salary for Desktop Support Technician – MSP to commensurate with experience*