We are seeking a Director of Engineering to join a leading Cloud, IT and Cybersecurity service provider with 30+ years of continued growth supporting various organizations in the Dallas/ Fort-Worth areas. We have places an emphasis on company structure, organization, innovation and collaboration.
Currently, we are looking for a hands on leader to join our organization as the Director of Engineering. The Director of Engineering is a great opportunity for a natural leader who has worked their way up to an executive level IT Professional but still loves to be involved in the day to day of technology.
The Director of Engineering role provides the greatest organizational impact by providing innovative solutions to complex challenges and exemplifying the company’s Core Values of Trust, Performance and Opportunity. You will lead, manage and support the execution and delivery of customer solutions through cybersecurity, Managed Services, Professional Services, Field Services teams, directing all service management to attain our strategic goals.
Director of Engineering (MSP):
- Analyze complex business needs presented by the user community and/or clients and design/recommend technical solutions
- Supervise company and client system infrastructure to ensure functionality, standardization and efficiency and making changes as necessary
- Assist with hardware and software evaluations and maintains vendor contracts
- Monitor KPIs to assess technological performance
- Ensure the company’s technological processes and services are developed and maintained and comply with all requirements, laws, regulations and best practices
- Perform weekly review of technology team members timesheets, quarterly review of goal/performance progress, and regular performance reviews for all technological staff
- Provide escalation support for technicians, including guidance on issue resolution and, if needed, take ownership of issues and see to resolution
- Drive improvements in service delivery through improved SOP/workflow, protocols, systems, documentation and other areas of responsibility.
- Provide project design/implementation for customer solutions, including leading the design and overseeing tech implementation or in some instances complete them personally
- Facilitate the review of technical implementations, including technical audits for new and existing clients by the Security & Compliance teams.
Director of Engineering (MSP) Requirements:
- Expert knowledge and experience providing implementation/migration project planning, configuring, and supporting Microsoft cloud technology: Azure (IaaS), Azure AD, Microsoft 365 project
- 5+ years of MSP experience REQUIRED
- 10+ years of experience within IT organizations.
- MUST come from a technical background and be able assist with technical implementations/ escalated tickets when needed
- Strategic thinking and ability to interpret complex data into actionable tasks that support the organizations objectives
- At least five (5) years of team leadership or other supervisory experience a must.
- Skills: Proven experience in IT infrastructure planning and development, and an ability to integrate
that with an organization’s larger strategic plan. - Strong knowledge of fundamentals including IT service management, end user computing systems, networking, virtualization concepts, emerging tech and board industry security standards.
- Knowledge of banking operations and IT infrastructure within financial institutions, including
familiarity with core processing platforms is preferred
Director of Engineering (MSP) Benefits:
- Salary $120,000- $140,000 (dependent on experience)
- Tuition Reimbursement
- Healthcare, vision, dental – Blue Cross Blue Shield
- Team oriented company culture with frequent outings
- 401k+ company match
