Director of Engineering (MSP):
- Analyze complex business needs presented by the user community and/or clients and design/recommend technical solutions
- Supervise company and client system infrastructure to ensure functionality, standardization and efficiency and making changes as necessary
- Assist with hardware and software evaluations and maintains vendor contracts
- Monitor KPIs to assess technological performance
- Ensure the company’s technological processes and services are developed and maintained and comply with all requirements, laws, regulations and best practices
- Perform weekly review of technology team members timesheets, quarterly review of goal/performance progress, and regular performance reviews for all technological staff
- Provide escalation support for technicians, including guidance on issue resolution and, if needed, take ownership of issues and see to resolution
- Drive improvements in service delivery through improved SOP/workflow, protocols, systems, documentation and other areas of responsibility.
- Provide project design/implementation for customer solutions, including leading the design and overseeing tech implementation or in some instances complete them personally
- Facilitate the review of technical implementations, including technical audits for new and existing clients by the Security & Compliance teams.
Director of Engineering (MSP) Requirements:
- Expert knowledge and experience providing implementation/migration project planning, configuring, and supporting Microsoft cloud technology: Azure (IaaS), Azure AD, Microsoft 365 project
- 5+ years of MSP experience REQUIRED
- 10+ years of experience within IT organizations.
- MUST come from a technical background and be able assist with technical implementations/ escalated tickets when needed
- Strategic thinking and ability to interpret complex data into actionable tasks that support the organizations objectives
- At least five (5) years of team leadership or other supervisory experience a must.
- Skills: Proven experience in IT infrastructure planning and development, and an ability to integrate
that with an organization’s larger strategic plan. - Strong knowledge of fundamentals including IT service management, end user computing systems, networking, virtualization concepts, emerging tech and board industry security standards.
- Knowledge of banking operations and IT infrastructure within financial institutions, including
familiarity with core processing platforms is preferred
Director of Engineering (MSP) Benefits:
- Salary $120,000- $140,000 (dependent on experience)
- Tuition Reimbursement
- Healthcare, vision, dental – Blue Cross Blue Shield
- Team oriented company culture with frequent outings
- 401k+ company match
