Director of Technology (MSP)

The Director of Technology will be joining a people-focused leading Managed Service Provider with a focus on Cyber Security & Cloud services. We have 20+ years of success and focus on our employees development & growth.

The Director of Technology will oversee all technical infrastructure projects both internally and for clients and therefore must have strong project management experience, organizational talents, and most importantly, strong communication skills.

Additionally, the Director of Technology will be involved in guiding the senior technical team when designing technical solutions both for internal use and for clients. This requires that the role have a strong technical background and understanding of handling the highest escalated tickets and TCP/IP, the OSI Model, Windows Server, Windows Desktop, VMware, Hyper-V, Microsoft Azure, Amazon Web Services, and Linux.

If you are a Senior Level Executive with a heavy background in strategic technical direction for a Managed Service Provider, we want to talk to you!

Director of Technology (MSP)

  • Coach and mentor team leaders
  • Evaluate Technology trends and ensure company is staying up to date and innovative with technological changes including security
  • Develop and implement internal KPI’s/ employee expectations
  • Develop Tiering system for engineers
  • Develop training for new hires and for graduation of tiers
  • Project Scope development
  • Service Ticket QA
  • Manage and Develop internal Documentation Standard
  • Automation Development
  • Set training objectives that align with business needs
  • Maximize team efficiency
  • Ensure service level agreements are met
  • Identify key issues and areas for improvement and make recommendations on procedure improvements
  • Provide data and reporting of KPIs and other metrics on a weekly basis
  • Provide leadership, team development, project assessment, planning and management direction to the Managed Services team
  • Lead new client onboarding assessments and standardization project planning and engineering

Director of Technology (MSP) Requirements:

  • Expert knowledge and experience providing implementation/migration project planning, configuring, and supporting Microsoft cloud technology: Azure (IaaS), Azure AD, Microsoft 365 project
  • 5+ years of MSP experience REQUIRED**
  • Bachelor degree in Computer Science or Information Systems preferred
  • 6+ years of experience serving as a IT Director or high level Manager
  • Certification’s preferred: CISSP, PMP, Network +, Server +, Security +

Director of Technology (MSP) Benefits:

  • Salary $100,000- $170,000 (dependent on experience)
  • Healthcare, vision, dental – Blue Cross Blue Shield
  • Team oriented company culture with frequent outings
  • Remote opportunities available
  • 401k+ company match