Escalation Systems Administrator / NOC Description:
- Handling Tier II/III System issues working with clients, handle escalated tickets from junior techs
- Recommending new technologies and hardware and software solutions to clients.
- Testing and evaluating network systems to eliminate problems and make improvements
- Determining which products or services best fit client needs.
- Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
- Providing support for Help Desk Technicians, clients and other team members
- Local travel to client sites 1