We are currently interviewing candidates for an Escalation Systems Administrator / NOC. There is currently a position open to join the team as a Escalation Systems Administrator / NOC . This position is best suited for a Windows Systems Administrator who is a strong IT generalist with at least 1+ years of Windows Server experience and systems administration.

The Escalation Systems Administrator / NOC will work in HQ in the state of the art spacious NOC. The Escalation Systems Administrator / NOC on the team also receives $3,500 a year for training and certifications. This position also boasts great on-the-job training interacting with high-level Windows and VMware Engineers.

Escalation Systems Administrator / NOC for MSP Description:

  • Handling Tier II/III System issues working with clients, handle escalated tickets from junior techs
  • Recommending new technologies and hardware and software solutions to clients.
  • Testing and evaluating network systems to eliminate problems and make improvements
  • Determining which products or services best fit client needs.
  • Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
  • Providing  support for Help Desk Technicians, clients and other team members
  • Local travel to client sites 1