Field Engineer T2 (Managed Services)

We are a leading Managed Service Provider (MSP) in Alpharetta, GA, delivering high-quality IT services to both SMBs and enterprise clients. Our focus is on reliability, efficiency, and security, offering comprehensive solutions tailored to each client’s needs. From managed IT services to cybersecurity, cloud computing, and network management, we ensure businesses operate seamlessly and securely. Our team of skilled professionals is dedicated to exceptional service, helping clients achieve their IT goals.

As a Field Engineer T2, you will provide both on-site and remote technical support to our clients. You’ll collaborate with a team of experienced engineers to design, implement, and maintain IT solutions that keep systems running smoothly and securely. We offer a hybrid work schedule, giving you flexibility for a balanced work-life experience.

We also prioritize your professional growth, providing upfront certification payments, regular salary increases, and promotions. This is a great opportunity for upward mobility in a supportive environment that values your expertise and dedication.

Field Engineer T2 (Managed Services) Job Responsibilities:

  • Provide technical support to clients, including hardware and software troubleshooting
  • Install and configure networking equipment, servers, and workstations
  • Perform software updates and patches
  • Monitor and maintain IT infrastructure for optimal performance
  • Respond to client service requests in a timely and professional manner
  • Document all work performed in our ticketing system
  • Assist with project planning and implementation
  • Proactively identify and address potential issues to prevent downtime

Field Engineer T2 (Managed Services) Job Qualifications:

  • Minimum of 1 year of MSP industry experience
  • 2-3+ years experience in the information technology field
  • Advanced network troubleshooting (Firewalls/Switches/Routers)
  • Windows Server (DHCP, DNS, and GPO/AD)
  • M365 Administration

Field Engineer T2 (Managed Services)Benefits:

  • Salary: $70,000 to $80,000
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities
  • Quarterly Bonuses
  • Mileage reimbursement

 

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