Field Service Technician – MSP

Location: Rockville, MD / Salary: $60,000-$70,000

Field Service Technician – MSP

We seek a Field Service Technician – MSP to join an MSP company that supports small-medium-sized businesses with their everyday technology needs. Primary responsibilities include visiting local client sites in the area to perform troubleshooting of TCP/IP, Active Directory, Office365, Exchange, WAN, and VLAN, Firewalls, VMWare, etc. The Field Service Technician – MSP will also be responsible for the network’s server components’ maintenance, installation, and integrity, including systems backups. The Field Service Technician – MSP, will be an escalation point in the field.

The Field Service Technician – MSP will spend about 50% on-site server support for multiple SMB clients (local travel only). The Field Service Technician – MSP role will be an excellent opportunity for an up-and-coming junior tech to gain exposure to emerging virtualization and cloud technologies and grow beyond essential desktop support.

Field Service Technician – MSP Experience:

Excellent communication and documentation skills
2+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER
Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.)
Microsoft server solutions such as Windows Server, Active Directory, Exchange, Hyper-V, clusters, etc
Experience with Hyper-V and/or VMware
Understanding of TCP/IP/ VPN
Microsoft, Cisco, SonicWALL or other industry known,
Create and maintain technical relationships with our clients
Experience with Firewall & Router Appliances (Sophos preferred but not required)
Install, upgrade, support, and troubleshoot printers and computer hardware,
Perform general preventative maintenance tasks on computers, laptops, and printers.
Install, upgrade, support, and troubleshoot for printers, computer hardware

Field Service Technician – MSP Salary / Benefits:

Salary: $60k – $70k
Health Insurance
Generous PTO
Reimbursement for Training/Certs

*Actual salary of Field Service Technician – MSP to commensurate with experience*

Opportunity Location

Rockville, MD

Proposed Salary

$60,000-$70,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #RB777

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Location: Rockville, MD

Proposed Salary: $60,000-$70,000

Published: July 22, 2022

Job ID: BW1175

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