Field Support Specialist – (MSP)

Location: Dallas, TX / Salary: $65,000 - $75,000

Field Support Specialist – (MSP)

We are currently seeking an Field Support Specialist – (MSP) to work for a rapidly growing Managed Services Provider (MSP) located in Plano, TX. We have been serving Plano, TX and the surrounding area for over a decade. We know that managing your work and personal life can be a balancing act. Our benefits are designed to create happy, healthy employees.

The Field Support Specialist – (MSP) will be responsible for managing multiple clients in the field. The Field Support Specialist – (MSP) will perform server deployment and maintenance in our customer data centers and office build-outs will perform server deployment and maintenance in our customer data centers and office build-outs. The Field Support Specialist – (MSP) will work with implementation managers, infrastructure delivery managers, and network infrastructure engineers to ensure that design plans and project plans are implemented accurately and efficiently.

Field Support Specialist – (MSP)

Field Support Specialist – (MSP) Responsibilities:

  • Physical racking of equipment (rack prep, rack, and stack, switches/routers, servers, appliances, etc)
  • Diagnose simple hardware issues
  • Help configure basic server and networking configurations
  • Organize equipment and packages coming in/out of data center or offices
  • Location and processing of RMAs
  • Perform software installation on Windows Workstations and Windows Servers
  • Maintain detailed information of client interactions and issues within ConnectWise ticketing system

Field Support Specialist – (MSP) Requirements:

  • Experience working for an MSP preferred
  • At least 2 years of relevant experience
  • Proficient knowledge of Windows OS and MS Office applications
  • Experience working office IDF / MDF environments
  • Must have reliable transportation. The job requires movement between locations that may not have access to public transportation.
  • Experience with network management and monitoring tools

 

Opportunity Location

Dallas, TX

Proposed Salary

$65,000 - $75,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #RB777

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Location: Dallas, TX

Proposed Salary: $65,000 - $75,000

Published: June 30, 2022

Job ID: BW7546

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