Help Desk Support Technician – (MSP)

Location: Arlington, TX / Salary: $50,000 - $60,000

Help Desk Support Technician – (MSP)

We are looking for an experienced Help Desk Support Technician – (MSP) to provide fast and useful technical assistance on computer systems. We are a well established Managed Service provider that values work life balance. We invest back into our employees to ensure their continuous success & growth.

The Help Desk Support Technician – (MSP) will will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer queries on basic technical issues and offer advice to solve them. The Help Desk Support Technician – (MSP) will provide a high level of service to end users requesting support or reporting trouble tickets. Troubleshoot technical issues in: Windows, Exchange/Outlook, Cloud printing, Citrix, Apple devices & LAN issues. The Help Desk Support Technician – (MSP) will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, phone systems as well as network and systems troubleshooting.

Help Desk Support Technician -MSP Responsibilities:

Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix, Office 365, AzureAD
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
Knowledge of Windows 10 and installing and troubleshooting
Provide IT Support relating to technical issues involving Microsoft’s operating systems

Help Desk Support Technician -MSP Requirements:

1 yr experience working for a MSP.
Good computer skills with IT and Customer Service experience.
Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
Experience with the following Cloud technologies – Office365, AzureAD, AWS, Azure, Windows Virtual Desktops, Teams, Onedrive, Sharepoint Online
Experience with the following legacy technologies – Windows, Windows Server, Veeam, SonicWALL, Fortigate, Office applications

Help Desk Support Technician -MSP Benefits:

Salary $50,000-$60,000
Health, Vision, Dental
401k+ company match
Certification reimbursements
PTO

Opportunity Location

Arlington, TX

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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