Help Desk Tech – MSP
We’re looking for an incredibly talented, Help Desk Tech – MSP to be part of our dynamic growing team. We implement and support all our clients’ technology so as a Help Desk Tech – MSP you need to be highly organized, administrative and process oriented. We invest back into our team by creating growth opportunities and honoring a work-life balance.
As a Help Desk Tech – MSP you will provide expertise and support during systems upgrades, installations, conversions, and maintenance. As well as Support telecommunications infrastructure as necessary and help develop plans, projects, policies and procedures for our clients. The ideal Help Desk Tech – MSP should have 1+ years of working in a Managed Service Provider environment.
Help Desk Tech – MSP Responsibilities:
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals
- Assist in the management of servers, network hardware, printers, video conferencing, peripherals, and other equipment
- Experience with O365 and RMMs
- Ensure the creation and maintenance of all written documentation, including license agreements, and documentation of modifications and upgrades
- Perform excellent customer service
- Accurately document issues in ticketing system
- Solve client problems and communicate expected times
Help Desk Tech – MSP Benefits:
- 401k
- Medical/Dental/Vision
- Mileage reimbursement
- Growth opportunities
