Help Desk Tech – MSP Responsibilities:
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals
- Assist in the management of servers, network hardware, printers, video conferencing, peripherals, and other equipment
- Experience with O365 and RMMs
- Ensure the creation and maintenance of all written documentation, including license agreements, and documentation of modifications and upgrades
- Perform excellent customer service
- Accurately document issues in ticketing system
- Solve client problems and communicate expected times
Help Desk Tech – MSP Benefits:
- 401k
- Medical/Dental/Vision
- Mileage reimbursement
- Growth opportunities
