Help Desk Technician / Field Engineer (MSP)

We are a leading Managed and Cloud Services Provider that has been in business for over 20 years. We provide companies with strategic alignment to business goals, adequate backup, security, and IT/cloud services to ensure operations run efficiently and cost-effectively.

Due to revenue growth, we’re seeking a personable, professional, and confident Help Desk Technician / Field Engineer (MSP) to act as the “face of the company” and provide white-glove IT support. The Help Desk Technician / Field Engineer (MSP position requires strong desktop and application support, as well as comfort with business-grade infrastructure (servers, firewalls, switches, wireless access points). This is a full-time opportunity with a salary between $50K – $55K, depending on experience.

Help Desk Technician / Field Engineer (MSP) Job Responsibilities:

  • Troubleshooting and resolving desktop issues.
  • Provide “boots on the ground” for remote Service and Project Engineers… this will be an opportunity to learn more about IT!
  • Assist with final data migration of configured computers and position workstations, including computer setup, peripheral setup and cable management
  • Personable, professional, and confident technical presence with our clients… this is the heart of the role!

Help Desk Technician / Field Engineer (MSP) Technology Experience:

  • Microsoft Windows and Windows Server (2012 R2 through 2022)
  • TCP networking and other basic networking protocols (DHCP, DNS, VLANs, etc.)
  • Virtualization technologies such as VMWare and Hyper-V
  • Work with Cloud applications such as Mimecast, M365, DUO, Onelogin, Dropbox, Sharepoint, and various VOIP solutions
  • Support Azure Entra ID and Intune

Help Desk Technician / Field Engineer (MSP) Benefits:

  • Health, Dental, and Vision Insurance 100% Employer Paid
  • Life Insurance
  •  Flexible Spending Account (FSA) and Health Savings Account (HSA) option
  • 401(k) with company match
  • PTO
  • Professional development assistance
  • Certification reimbursement
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