Help Desk Technician Level 2 (MSP) Overview:
We are a Cloud/Managed Services Provider of technology solutions such as IT services, cybersecurity, cloud services, mobility solutions, unified communications, consulting, and support. Due to expansion, we are seeking a Help Desk Technician Level 2 (MSP) to resolve escalated tickets and assist with some light project-based work.
Help Desk Technician Level 2 (MSP) responsibilities include working with high-value clients onsite, resolving escalated tickets from L1s, upgrading their IT infrastructure from on-prem solutions to cloud solutions on a team, providing application support, and networking support (switches/firewalls/routers). This is a full-time, permanent position that has hybrid WFH flexibility after successful onboarding.
At this time, we are only considering Help Desk Technician Level 2 (MSP) applicants with previous MSP experience.
Help Desk Technician Level 2 (MSP) Responsibilities:
- Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- You can use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise).
- Experience supporting Windows 10, 11
- Experience supporting Windows Server versions 2016 through 2022
- Perform hands-on fixes at the desktop level, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install advanced endpoint security software.
- Management of Azure environment (Entra ID, Intune, etc).
- Manage M365 tenant/environment.
- Manage company-provided cell phone accounts
Help Desk Technician Level 2 (MSP) Benefits:
- Health, Dental, Vision, and Life Insurance
- 401(k) + company match
- 3 weeks PTO
- Paid Holidays
- Career Advancement Opportunities
- Certification Reimbursement
