Help Desk Technician Level 2 (MSP) Overview:
We are a dynamic and innovative Cloud Services Provider with a national presence. We support a diverse client base and broad portfolio of services ranging from desktop support to Microsoft 365 projects to full network setups and Azure deployments. We are seeking a Help Desk Technician Level 2 (MSP) who is eager to learn and grow. This is backed up by our policy of unlimited certification reimbursements.
We are searching for a charismatic, self-motivated Help Desk Technician Level 2 (MSP) who thrives on problem-solving and has a passion for technology. The successful Help Desk Technician Level 2 (MSP) candidate will be capable of working independently, demonstrating strong emotional intelligence, and showing leadership in a team-oriented environment. If you are comfortable supporting Windows/Mac OS, Windows Server, M365, routers/switches/firewalls, and Azure then this is the role for you!
At this time, we are only looking for Help Desk Technician Level 2 (MSP) applicants who have previously worked for a Managed or Cloud Services Provider.
Help Desk Technician Level 2 (MSP) Technical Skills:
- Hardware and Software: PC/Mac, MS Office, QuickBooks, Dell Servers and Workstations (Dell/Lenovo/HP)
- Operating Systems: Windows, macOS
- Mobile Phones: Apple, Android
- Server Systems: Windows Server 2012/2016/2019/2022
- Business Applications: Office 365, G Suite
- Virtualization: VMware or Hyper-V
- Cloud: Azure (Entra ID, Intune)
- Networking: routers, switches, and firewalls – primarily SonicWALL and Meraki
Help Desk Technician Level 2 (MSP) Benefits:
- Health, Dental, Vision, and Life Insurance
- PTO, paid holidays, and sick days
- Certification reimbursement
- Cell phone reimbursement
- Company provided equipment
