Help Desk Technician – Level 2 (MSP)

For over 25 years we have provided Managed IT and Cloud Services for businesses located throughout Southern California. Our expertise extends beyond network management to infrastructure IT management and they take a holistic view of clients’ businesses and design solutions for the organization to grow. We create personalized solutions that best fit our clients needs which allows our team to touch a wide breadth of technologies. We offer full Health, Dental, Vision Insurance, PTO, Paid Holidays, Certification Reimbursement, Mileage Reimbursement, and clear paths to grow internally.

Our current need is for a MSP experienced Help Desk Technician – Level 2 (MSP) to join our growing company. The ideal Help Desk Technician – Level 2 (MSP) will be able to resolve escalated tickets and assist Sr Engineers on projects. Successful Help Desk Technician – Level 2 (MSP) should be well versed with Windows OS, MacOS, Windows Server, AD/GPO management, M365 administration, VMware or Hyper-V, Network Administration (routers/switches/firewalls), and Azure AD (Intune is a plus).

Help Desk Technician – Level 2 (MSP) Requirements:

  • Experience working with enterprise E-mail solutions such as Office 365, G-Suite and Exchange along with ability to integrate them on mobile devices
  • Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues
  • Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity
  • Experience with and understanding of routers and firewalls Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues
  • Experience with Azure AD (InTune is a plus)
  • Excellent problem-solving skills and attention to detail
  • Exceptional communication and customer service skills

Help Desk Technician – Level 2 (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • PTO + Paid Holidays
  • Certification Reimbursement
  • Mileage Reimbursement
  • Annual Reviews with clear goals for promotions / increased compensation