Help Desk Technician Level 2 (MSP/ConnectWise)
We are a premier Managed Services Provider that has been in business since 1997. We provide small to medium sized businesses with innovative technology solutions. We support clients in a multitude of industries which allows our team to work with a wide breadth of technologies.
Our current opening is for a Help Desk Technician Level 2 (MSP/ConnectWise). We are seeking someone with at least 2 years of previous MSP experience, ideally coming from the same shop. Your role as the Help Desk Technician Level 2 (MSP/ConnectWise) will consist of handling escalated tickets and assisting System Administrator on backend work.
Help Desk Technician Level 2 (MSP/ConnectWise) Responsibilities:
- Providing escalated support.
- Conducting on-site client visits within the area.
- Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive.
- Hands-on work with desktops, networking, and a few physical servers.
- Server and workstation support including installing and updating software and troubleshooting errors
- Network troubleshooting (Meraki and SonicWall)
- Printer, phone, and scanner support
- Documenting resolutions and creating end-user instructions
Help Desk Technician Level 2 (MSP/ConnectWise) Benefits:
- Health, Dental, and Vision Insurance 100% company paid
- 401(k) with 3% match
- 15 Days PTO
- Reimbursement for Certifications
- Reimbursement for Travel
- Hybrid WFH after onboarding period
