We’re a growing MSP seeking Help Desk Technician Level 2 (Window/Mac) with macOS expertise and strong Windows skills. This hybrid role (80% WFH) involves handling escalated tickets, managing Mac deployments (JAMF/FileWave), and supporting Windows 10/11, Active Directory, Group Policy, and Microsoft 365. You’ll work across diverse client environments, troubleshoot complex issues, and contribute to a collaborative, growth-oriented team. Ideal for techs who thrive in fast-paced MSP settings.
This role requires previous experience working for a Managed Services Provider and MacOS in a production setting.
Help Desk Technician Level 2 (Window/Mac) Responsibilities:
- Troubleshoot Windows 10/11 issues, user profiles, printer problems, and system performance
- Support macOS deployments using JAMF or FileWave
- Manage Active Directory, Group Policy, Azure Entra ID, and Microsoft 365 environments
- Handle DNS, DHCP, VPN, and remote desktop solutions
- Document fixes and update internal SOPs and tickets
- Collaborate with clients and internal teams to resolve complex issues
Help Desk Technician Level 2 (Window/Mac) Requirements:
- 1+ year of MSP experience (required)
- Proficiency with Windows 10/11, Active Directory, Group Policy, and Azure AD
- Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
- Understanding of DNS, DHCP, VPN, and RDP technologies
- Apple Certified Support Professional (ACSP) or similar Mac experience
- Familiarity with scripting (PowerShell, Bash, or Python preferred)
- Strong troubleshooting, communication, and time-management skills
Help Desk Technician Level 2 (Window/Mac) Benefits:
- 100% employer-paid health, dental, and vision
- Hybrid WFH (80% remote after training)
- 401(k) with 3% match
- PTO, paid holidays
- Mileage + cert reimbursement
