We’re a growing MSP seeking Help Desk Technician Level 2 (Window/Mac) with macOS expertise and strong Windows skills. This hybrid role (80% WFH) involves handling escalated tickets, managing Mac deployments (JAMF/FileWave), and supporting Windows 10/11, Active Directory, Group Policy, and Microsoft 365. You’ll work across diverse client environments, troubleshoot complex issues, and contribute to a collaborative, growth-oriented team. Ideal for techs who thrive in fast-paced MSP settings.

This role requires previous experience working for a Managed Services Provider and MacOS in a production setting.

Help Desk Technician Level 2 (Window/Mac) Responsibilities:

  • Troubleshoot Windows 10/11 issues, user profiles, printer problems, and system performance
  • Support macOS deployments using JAMF or FileWave
  • Manage Active Directory, Group Policy, Azure Entra ID, and Microsoft 365 environments
  • Handle DNS, DHCP, VPN, and remote desktop solutions
  • Document fixes and update internal SOPs and tickets
  • Collaborate with clients and internal teams to resolve complex issues

Help Desk Technician Level 2 (Window/Mac) Requirements:

  • 1+ year of MSP experience (required)
  • Proficiency with Windows 10/11, Active Directory, Group Policy, and Azure AD
  • Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
  • Understanding of DNS, DHCP, VPN, and RDP technologies
  • Apple Certified Support Professional (ACSP) or similar Mac experience
  • Familiarity with scripting (PowerShell, Bash, or Python preferred)
  • Strong troubleshooting, communication, and time-management skills

Help Desk Technician Level 2 (Window/Mac) Benefits:

  • 100% employer-paid health, dental, and vision
  • Hybrid WFH (80% remote after training)
  • 401(k) with 3% match
  • PTO, paid holidays
  • Mileage + cert reimbursement