We’re looking for an experienced IT Support Technician (Tier 1.5 to Tier 2) with a background in the MSP industry to join our team in Frisco, TX. In this role, you’ll support a wide range of small and mid-sized business clients—solving diverse technical issues, managing infrastructure, and delivering excellent day-to-day user support. If you’re passionate about IT and thrive in a dynamic, client-focused environment, this is your chance to make a real impact.
With over 20 years of experience in the MSP space, we specialize in everything from network infrastructure and cloud services to backup, email, and security. You’ll be part of a collaborative team that’s serious about customer success—and even more serious about your professional development. We offer ongoing training, certification reimbursement, team bonuses, and clear growth paths so you can advance your skills and career while doing meaningful work every day.
Day to Day:
- Serve as the first point of contact for support via phone, email, or remote tools
- Troubleshoot and resolve hardware, software, and network issues—both remotely and on-site
- Configure and maintain servers, workstations, and key IT infrastructure
- Support cloud services such as Microsoft 365, SharePoint, Teams, and Exchange Online
- Perform routine system updates, patching, security checks, and preventative maintenance
- Accurately document work in the ticketing system and contribute to internal knowledge base
- Communicate clearly with end users, providing professional and effective guidance
- Participate in process improvements, best practices, and team knowledge sharing
Required Experience:
- 1–3 years of experience in a help desk or technical support role at a Managed Service Provider (MSP)
- Hands-on experience with Microsoft 365, Windows Server, and common desktop operating systems
- Working knowledge of firewalls, switches, wireless access points, and remote support tools
- Strong troubleshooting skills with a methodical, solutions-first mindset
- Excellent communication skills with a client-first approach
- Experience juggling priorities across multiple environments and industries
- A desire to learn, grow, and contribute to a high-performing support team
Salary and Benefits:
- $55,000–$65,000 base salary, depending on experience
- Medical & dental insurance
- Short- and long-term disability coverage
- 401(k) with 3% employer match
- 3 weeks of PTO + 5 sick days
- A/B holiday schedule (extra time at Thanksgiving or Christmas) + 8 paid holidays
- Team performance bonuses
- Ongoing training, mentorship, and real growth opportunities
