Help Desk Technician Tier 2 (ConnectWise):

We are passionate about helping small to medium businesses grow by providing confident yet humble managed technology and cybersecurity services. We have been in business since 2003 serving customers throughout the Inland Empire.

We are searching for a Help Desk Technician Tier 2 (ConnectWise) to act as an escalation point for our support services team. The Help Desk Technician Tier 2 (ConnectWise) is expected to be able to find answers to complex technical issues, proactively maintaining client IT environments, and staying up to date with business technology systems. We are a Microsoft shop with many clients in Architecture, Engineering, Law, Finance, Construction, and more.

The Help Desk Technician Tier 2 (ConnectWise) role requires previous MSP experience.

Help Desk Technician Tier 2 (ConnectWise) Responsibilities:

  • IT support relating to technical issues involving Microsoft’s core business applications
  • Support services for Microsoft-related technologies: Windows 10, Windows Server, O365, Azure
  • Ability to configure and troubleshoot Cisco Meraki and Ubiquiti network equipment including Access Points, routers, switches and firewalls.
  • Provisioning and installation of hardware and software as they relate to user workstations, servers, and other IT-based appliances, etc.
  • Remote access solution implementation and support: VPN and Terminal Services
  • Proficiency in Scripting – Power Shell
  • Proficiency with managing and maintaining Cloud and Virtualization technologies such as VMware vSphere, Microsoft Hyper-V, and Azure Cloud.

Help Desk Technician Tier 2 (ConnectWise) Benefits:

  • Health Insurance
  • PTO, Sick Days, and Paid Holidays
  • Paid Training / Certification Reimbursement
  • Company vehicle for onsite clients
  • Internal growth opportunities