Help Desk Technician Tier 2 (MSP)
For over 15 years, we have been a trusted Managed Services Provider (MSP) for Tri-State area businesses, offering a full suite of IT solutions that adapt to evolving client needs. We deliver technology solutions with a collaborative, non-siloed approach, ensuring clients receive a broad range of expertise across cybersecurity, cloud, networking, and business continuity solutions. With a tight-knit team, we’re looking for a Help Desk Technician Tier 2 (MSP) who values teamwork and adaptability, especially as their client base, including private equity firms, demands high standards for security and service.
This is a hybrid WFH role where you’ll you’ll handle a blend of technical support/administration and project work, with a primary focus on systems and occasional networking. The Help Desk Technician Tier 2 (MSP) role is perfect for a skilled generalist who enjoys working across systems, cloud, and networking. Your time will fluctuate based on business needs with at least 20% of your time focused on projects such as network build-outs, migrations, and virtualization, implementing configurations under the guidance of senior engineers with M365, Azure, VMware, and Meraki.
Previous MSP experience is required.
Help Desk Technician Tier 2 (MSP) Experience:
- Windows Server and Workstation Operating Systems
- Active Directory management and maintenance
- Microsoft 365, Azure Entra, Intune, and VM
- Other cloud solutions within Azure and Microsoft (Teams, Intune, SharePoint)
- Mimecast and Sentinel One solutions
- DNS, DHCP, Remote Desktop Services
- VMWare, Hyper-V and other virtualization technologies
- Storage solutions: SAN, NAS, Shared storage, ISCSI, Fiber Channel
- Firewalls, switches and other networking technologies
- Disaster Recovery solutions and backup technologies
Help Desk Technician Tier 2 (MSP) Benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Hybrid WFH schedule
- PTO
- Professional Development including paid training and certification reimbursement
