Help Desk Technician Tier 2 (MSP/ConnectWise):
We are a long standing Managed and Cloud Services Provider with clients across every major industry. We tailor our solutions to best fit our clients needs which allows our team to touch all major technologies. We are big on collaboration, learning on the job, and promoting growth internally. We offer Health Insurance, 3% match on a Simple IRA, 15 days PTO, certification reimbursement, regular paid training, bonuses, paid overtime, company vehicle for onsite visits, and more.
Due to continued growth, we are looking for a Help Desk Technician Tier 2 (MSP/ConnectWise) to join our team who has at least 1 year of MSP experience. If you have a proven track record of working within a team environment, successfully addressing challenging IT issues, and consistently updating your skills through technical training, this could be the role for you!
Help Desk Technician Tier 2 (MSP/ConnectWise) Responsibilities:
- Configuration of standard Microsoft 365 and Exchange clients
- Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences.
- Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices.
- Configure file, print, and remote access services.
- Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
- Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
- Experience required with Windows desktop operating systems.
- Understanding of TCP/IP and troubleshooting Internet connectivity.
- Experience with routers and firewalls.
- Experience with Terminal Services & Citrix.
- Basic understanding of relationship between switches, hubs, patch panels, etc.
- General understanding of DNS services.
- Basic working knowledge of Firewall Technologies – SonicWALL, Meraki, etc.
Help Desk Technician Tier 2 (MSP/ConnectWise) Benefits:
- Health Insurance
- Simple IRA with 3% match
- Certification Reimbursement
- 15 days PTO plus paid holidays
- Company Vehicle
- Bonuses
- Internal Growth Opportunities
