Help Desk Technician Tier 2 (MSP/ConnectWise) Overview:
Looking to grow your IT career in an environment that actually supports your growth? We’re an established, forward-thinking IT company that’s been helping businesses thrive for over a decade— and we’re looking for a MSP experienced Help Desk Technician Tier 2 (MSP/ConnectWise) to join our team.
In the Help Desk Technician Tier 2 (MSP/ConnectWise)role, you won’t just close tickets—you’ll make a real impact. From solving complex technical issues to participating in exciting large-scale projects, you’ll play a key part in delivering top-tier service that our clients rely on.
Help Desk Technician Tier 2 (MSP/ConnectWise) Daily Responsibilities:
- Tackle 10–15 Tier 2 tickets daily and keep your workflow organized and efficient
- Deliver smart, fast solutions for our business clients
- Stay connected with clients and provide clear, friendly updates throughout the process
- Visit client sites periodically and represent our team with professionalism and expertise
Help Desk Technician Tier 2 (MSP/ConnectWise) Experience:
- At least 1 year of MSP experience
- Strong troubleshooting skills across desktops, servers, networks, and cloud environments
- Microsoft 365 administration and support
- Windows Server (2016/2019/2022) and Active Directory
- Remote monitoring and management (RMM) tools (e.g., ConnectWise, Datto, Kaseya, Ninja)
- Ticketing systems (e.g., ConnectWise Manage, Autotask)
- Networking fundamentals (firewalls, switches, VLANs, VPNs – Cisco, SonicWall, Ubiquiti, etc.
- Backup and disaster recovery solutions (e.g., Datto, Veeam)
- Familiarity with Azure Entra ID, Intune, and other cloud-based management tools is a plus
Help Desk Technician Tier 2 (MSP/ConnectWise) Salary and Benefits:
- Health, dental, and vision insurance
- Hybrid WFH schedule
- 401(k) with 3% match
- PTO and paid holidays (25 days total)
- Certification reimbursement
