We are currently seeking an experienced IT Helpdesk Level I & II to handle Support & Deployments who is interested in being part of a fast growing Cloud and Managed Services Provider (MSP) located in Santa Ana, CA.

Have you supported SMB technology and are you a strong IT generalist looking to advance your career in the Cloud? Then you are encouraged to apply!!

The Helpdesk Level I & II is responsible for providing IT support to SMBs and handling IT projects/deployments for 7-10 external clients at a time.  

Core business offerings are Cloud Solutions and Services, Managed IT Services and Network Consulting to the Financial, Legal and SMB market.  The IT Helpdesk Level I & II will be providing on-boarding, virtualization migrations/deployments, desktop support (30%-50%), networking (Cisco, Meraki, SonicWall) and systems administration to end users in a team environment. We are attracted to hiring bright minds with an entrepreneurial spirit.

Helpdesk – Level 1 & 2 Support & Deployments for Managed Services Provider.

Up-to-date in Windows/ Windows Operating System including installation, management, and security as well as Exchange (2010/2013/2016), as well as Office 365. This role requires a working knowledge of routing and switching, as well as cloud services like Office 365 and Azure.

Technologies and Description:

  • Experience with Windows 2012R2/16, Azure is a plus – but not required
  • Experience performing P2Vs or working with VMware, ESXi, Hyper-V is a plus
  • Assist senior engineers on deployments of new offices and new clients (Windows/VMware/Cloud)
  • Provide remote troubleshooting of end user issues – strong remediation skills as must!
  • Experience configuring Meraki, Firewalls (SonicWALL)
  • Articulate your work to the client in non-technical terms
  • Interact with clients of various technical skills
  • Keep accurate records of your time and services provided
  • Adapt to a rapidly changing environment
  • CCNA and MCSE/MCSA is strongly preferred but not required.

Experienced Field Technicians are strongly encouraged to apply!

Benefits: Formal training, certification training and reimbursement is provided.  Matching 401(k), profit-sharing and medical coverage is provided.

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