Helpdesk Support Level 3 – Partial Remote
We are a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and exceptional service to our clients across various industries. We pride ourselves on fostering a collaborative work culture, providing ongoing career development, and offering employees flexibility in their work-life balance. Our team values innovation, client success, and continuous growth.
We are looking for a Helpdesk Support Level 3 – Partial Remote to join our Managed Service Provider (MSP) team. The Helpdesk Support Level 3 – Partial Remote will be responsible for supporting our clients and resolving technical issues that arise within their environments. This would involve providing first-level technical support, analysis, and troubleshooting while ensuring a high level of customer satisfaction.
Helpdesk Support Level 3 – Partial Remote Responsibilities:
- Working with System Engineers to assist with cloud migrations
- Providing first-line support and escalating support requests as appropriate
- Configuring, troubleshooting, and repairing network devices, servers, and computers
- Working with other members of the support team to ensure that service level agreements are met
- Assisting with projects such as AD and Azure AD migrations
- Hands on training with full M365 Migrations
Helpdesk Support Level 3 – Partial Remote Requirements:
- Must have 1 year of experience working with an MSP (Managed Service Provider)
- Ability to work independently (we don’t support any micromanaging and thrive on a supportive environment)
- Excellent communication skills and the ability to communicate technical concepts to non-technical clients
- Experience with MSP tools such as AutoTask, Datto, Connectwise, Kaseya, or ITGlue
- Active Directory, M365 troubleshooting, Microsoft Servers experience
Helpdesk Support Level 3 – Partial Remote Benefits:
- Salary: $70,000-$80,000
- Company Credit Card for meals, gas, and tolls
- Insurance is fully covered with low deductible: Health, Dental, Vision
- 40 days PTO + Holidays
- 401k + 6% match
- Promotions and growth opportunities within 1 year – we offer a salary increase every year
