Helpdesk Support Specialist (MSP) Experience:
- Experience supporting Windows servers, VMWare, Azure AD, Group Policy, LAN/WAN, active directory, O365
- 1+ year experience working for a Managed Service Provider
- Exceptional client satisfaction experience
- Support clients with technical support and problem resolution
- Be part of weekly service or project meetings
- Troubleshoot and resolve problems with servers (physical and virtual)
- Basic TCP/IP understanding of network switches, firewalls, WiFi, etc.
- Dispatching is a plus to have
- Understand basic networking concepts
- Experience with IT ticketing systems and RMM (ConnectWise, AutoTask Datto, Kaseya, etc.)
- Ability to troubleshoot TCP/IP issues
Helpdesk Support Specialist (MSP) Benefits:
- Salary: $45,000- $55,000
- 401k+ company match
- Certification reimbursement
- Health Coverage
*Actual salary of Helpdesk Support Specialist (MSP) to commensurate with experience*