Helpdesk Technician L2 (MSP)

Location: Addison, TX / Salary: $55,000 - $65,000

Helpdesk Technician L2 (MSP)

Helpdesk Technician L2 (MSP)

We are a premier IT Service Providers, providing high quality service, support, and implement a wide range of solutions to fit any organization’s needs — large or small. We are seeking a Helpdesk Technician L2 (MSP) to work alongside 10 other helpdesk technicians ranging from L1-L3. Our goal is to train you up and put you on a career track that is truly immersive in cutting-edge technologies!

The Helpdesk Technician L2 (MSP) should have at least 1 year of MSP experience. As a Helpdesk Technician L2 (MSP), you will use ConnectWise to close escalated tickets while working heavily with Windows/MacOS, Windows Server, O365, Virtualization, Azure AD, SonicWALL, and more.

Helpdesk Technician L2 (MSP) Job Requirements:

  • Tracking & documenting support activities, using ConnectWise ticketing system.
  • Must be able to troubleshoot and diagnose technical issues in a timely manner to implement a solution or offer alternative options.
  • Must have good working knowledge of Windows operating systems (desktop and all server)
  • Must have knowledge of desktop, laptop, and basic server hardware.
  • Must be able to assist or install and configure desktops, laptops, and basic networking hardware when on site
  • Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol
  • Understanding of VoIP Phone Systems required to set up user extensions
  • Moderate to advanced knowledge of Microsoft Office/Office 365 (Exchange)
  • Experience/ technical knowledge of most or all of the following technologies: Windows 7/10/11, Windows Server 2008/2012/2019, Active Directory, Microsoft Office 365, Microsoft Exchange Server, Microsoft Office products including MS Outlook, Word, Excel, Quickbooks, Adobe Acrobat, LogMeIn, TeamViewer, ScreenConnect, ConnectWise, Automate/ LabTech, Veeam Backup
    Dell/HP Workstation, Cisco Router, Sophos Router/Firewall, HP Server, 3CX Phone

Helpdesk Technician L2 (MSP) Benefits:

  • Health/Dental/Vision Insurance
  • 401(k) with company match
  • Yearly Performance Based Raises
  • Paid Certifications

Opportunity Location

Addison, TX

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #MH333

Apply For This Opening

Location: Addison, TX

Proposed Salary: $55,000 - $65,000

Published: November 21, 2022

Job ID: BW7421

Apply For This Opening

Apply To Bowman Williams