Helpdesk Technician Level 2 / System Administrator (MSP)

Since our inception in 2004, we have been the go-to provider of IT/Cloud Support Services for small to medium-sized businesses throughout the Orange County area. We stand apart by delivering unparalleled IT support and customer service. Our MSP fosters an environment conducive to growth, innovation, and the empowerment of its engineers and consultants, prioritizing both client and employee satisfaction.

As we continue to expand our reach, we are actively seeking a Helpdesk Technician Level 2 / System Administrator (MSP) to join the team. n a relaxed and collaborative work environment, you’ll have the opportunity to excel in providing escalated support, engaging in project-based initiatives alongside a dedicated senior engineer, and offering light on-site support within the NYC area. As a Helpdesk Technician Level 2 / System Administrator (MSP), you will be heavily involve leveraging the capabilities of MS Office 365 and Azure, as well as hands-on experience with desktops, networking (including Cisco and SonicWall), and managing Windows Server.

This is a full-time position offering a competitive salary ranging from $70K to $80K or more, complemented by an exceptional benefits package.

Helpdesk Technician Level 2 / System Administrator (MSP) Technical Proficiencies:

  • Experience working in an IT department, managing clients/users, and setting expectations
  • Microsoft Windows Server and Client OS and desktop applications
  • Microsoft Active Directory, Group Policy, Exchange, SQL
  • Networking, Cisco, SonicWall, Network Security
  • Systems Backup and Disaster Recovery, Developing Continuity Plans
  • Hosted Services, Microsoft 365, Google Apps, Cloud Services, etc.
  • Azure Entra ID and Intune with Azure VM experience a major plus

Helpdesk Technician Level 2 / System Administrator (MSP) Responsibilities:

  • Handling incoming calls and dispatch requests to the proper staff resources
  • Troubleshooting, repairing, maintaining, and performing test activities on various computer equipment and computer network systems
  • Set up software on client’s computers; install software, patches, and drivers; prepare and deploy software packages
  • Assists manufacturer’s representatives in the installation of new computer equipment; assisting other technicians or the managers in repairing, installing, and testing complex equipment or local area networks
  • Completes work orders on installing equipment or software, connecting and moving devices

Helpdesk Technician Level 2 / System Administrator (MSP) Benefits:

  • Health/Dental/Vision Insurance
  • 401(k) with company match
  • Paid trainings
  • Certification reimbursement
  • PTO + Paid Holidays
  • Clear paths to grow into multiple avenues (Networking, Cloud, Management, etc)
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