Helpdesk Technician (MSP) Required Experience:
- Basic technical and troubleshooting knowledge of computers and networks
- Service-driven personality with strong customer service skills
- Have solid Windows and/or Macintosh OS experience, both as a user and as a technician
- Experience with maintaining and troubleshooting domain environment strongly preferred
- Working knowledge of Microsoft Office applications including Outlook, Word, and Excel
- Experienced in using Internet Explorer, Google Chrome, Mozilla Firefox, Microsoft Outlook/Outlook Express/OWA, and other internet applications
- Experience with trouble ticketing systems, remote management tool
- Ability to quickly assess customer complaint and escalate issue to higher level technician
- Ability to work independently and as a team is critical in this position
- Sound and professional telephone and communication skills required
- Knowledge of Windows Server 2012+, Microsoft Exchange 2013+ and Microsoft Active Directory a plus
Helpdesk Technician (MSP) Benefits:
- Salary: $50,000 – $60,000
- Health, dental, vision coverage
- 15 Days PTO (increases with tenure)
- Certification reimbursement
- Quick advancement opportunities
- Reimbursement for mileage and cell phone
- Generous PTO
