Helpdesk Technician (MSP) Overview:

We are seeking a Helpdesk Technician (MSP) to join a rapidly expanding Managed and Cloud Services Provider in Fullerton, CA. The Helpdesk Technician (MSP) will be doing a mix of support and assisting on projects. Business has been growing recently so we are looking to add an experienced Helpdesk Technician (MSP) to the team. This person should have 1 year of MSP experience under their belt and should be comfortable working with technologies including (but not limited to) O365, Group Policy, Active Directory, VPN’s, firewalls, Windows, ConnectWise, etc.

* 1+ years of working for a Managed Service Provider is REQUIRED *

Helpdesk Technician (MSP) Required Experience:

  • Basic technical and troubleshooting knowledge of computers and networks
  • Service-driven personality with strong customer service skills
  • Have solid Windows and/or Macintosh OS experience, both as a user and as a technician
  • Experience with maintaining and troubleshooting domain environment strongly preferred
  • Working knowledge of Microsoft Office applications including Outlook, Word, and Excel
  • Experienced in using Internet Explorer, Google Chrome, Mozilla Firefox, Microsoft Outlook/Outlook Express/OWA, and other internet applications
  • Experience with trouble ticketing systems, remote management tool
  • Ability to quickly assess customer complaint and escalate issue to higher level technician
  • Ability to work independently and as a team is critical in this position
  • Sound and professional telephone and communication skills required
  • Knowledge of Windows Server 2012+, Microsoft Exchange 2013+ and Microsoft Active Directory a plus

Helpdesk Technician (MSP) Benefits:

  • Salary: $50,000 – $60,000
  • Health, dental, vision coverage
  • 15 Days PTO (increases with tenure)
  • Certification reimbursement
  • Quick advancement opportunities
  • Reimbursement for mileage and cell phone
  • Generous PTO