Helpdesk Technician Tier 2 (MSP):

WE are a growing midsize Managed and Cloud Services Provider comprised of fun and dedicated technologists seeking another individual to join our quickly growing family! We provide We provide hosting, development, networking, and IT managed services to a wide range of clients in the Tri-State area. We are looking for a Helpdesk Technician Tier 2 (MSP) with previous MSP experience.

As a Helpdesk Technician Tier 2 (MSP), you will play a crucial role in providing exceptional technical support to our clients. We are looking for someone who is looking to develop an IT career, not just collect a paycheck and be on a Help Desk for 20 years.

The Helpdesk Technician Tier 2 (MSP) will be responsible for providing general IT support to our clients, including a variety of platforms and services such as Microsoft Office 365, PowerShell, Teams and SharePoint Management, Windows Server administration, Hyper-V/VMware Support, VOIP System Configuration, Windows Desktop User Support, Azure administration, and PSA applications. We also support infrastructure such as Firewalls, Managed Switches, Wireless Networks, and much more.

Helpdesk Technician Tier 2 (MSP) Responsibilities:

  • Provide technical support to clients via phone, email, or in person, ensuring timely and effective resolution of IT issues.
  • Diagnose and troubleshoot hardware, software, and network issues, escalating complex problems to Tier 3 support when necessary.
  • Perform Microsoft Office 365 and Intune Device Management tasks such as account setups, user permissions, and software installations.
  • Utilize PowerShell scripting to automate repetitive tasks and streamline processes.
  • Manage Teams and SharePoint environments, ensuring proper configuration and maintenance.
  • Administer Windows Server environments, including active directory management and group policy administration.
  • Provide support for Hyper-V virtualization technology and troubleshoot virtual machine issues.
  • Configure and support VOIP systems, including troubleshooting call quality issues and user setup.
  • Assist Windows desktop users with software installations, system configurations, and resolving technical issues.
  • Utilize PSA applications such as Autotask, ConnectWise, or N-able to track and manage tickets, ensuring timely resolution and excellent customer service.

Helpdesk Technician Tier 2 (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Hybrid WFH (2-3 days at home per week)
  • Internal Training Program
  • Certification Reimbursement
  • $50 Monthly Phone Reimbursement