Hybrid IT Helpdesk Support (ConnectWise)

The Hybrid IT Helpdesk Support (ConnectWise) will be responsible for tickets on the helpdesk, assisting with projects such as migrations, and serve as a trusted advisor to clients when on site.

The Hybrid IT Helpdesk Support (ConnectWise) will be looked at as the technical expert by clients requiring an advanced technical skill set and ability to communicate technical solutions to non-technical clients.

Hybrid IT Helpdesk Support (ConnectWise) Responsibilities:

  • Recommending new technologies and solutions to proactively support the clients’ environment
  • Testing and evaluating network systems to eliminate problems and make improvements
  • Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
  • Providing Escalation support for both Help Desk Technicians and Jr System Administrators, and assist in their training and education

Hybrid IT Helpdesk Support (ConnectWise) Benefits:

  • Salary: $45,000-$55,000
  • Annual Bonus
  • 100 % Covered Health, Dental, Vision
  • Reimbursements for certifications and training
  • PTO/Holidays
  • 401k + 6% match