IT Escalations Engineer (Managed Services)
Are you ready to take your IT career to the next level with a company that truly values its employees and fosters both professional growth and work-life balance? We’re seeking a talented IT Escalations Engineer to join our dynamic and rapidly growing team at our Manassas, VA headquarters. With over 20 years of industry excellence, we’ve established ourselves as a trusted technology partner, achieving an impressive 300% growth in recent years by working with industry leaders and Fortune 500 clients.
Our success stems from our unwavering commitment to delivering innovative IT solutions to a wide range of industries, including Legal, Accounting, Healthcare, Manufacturing, and more. But our achievements wouldn’t be possible without our dedicated team members, who we believe are our greatest asset. We prioritize your growth by offering continuous learning opportunities, clear paths for career advancement, and a supportive environment where your contributions are recognized and rewarded.
In addition to career development, we understand the importance of work-life balance. We offer a flexible work environment that allows you to thrive professionally while also enjoying your personal life. Join us, and become part of a team that not only drives client success but also supports your journey toward professional fulfillment and personal well-being.
IT Escalations Engineer (Managed Services) Qualifications:
- Previous Experience working for a MSP, CSP, or supporting multiple domains concurrently.
- Experience performing advanced troubleshooting and administration of servers, networks, and standard business application.
- Experience with Autotask, ConnectWise, IT Glue, Datto RMM or similar.
- Experience managing IT projects.
- Experience building technical documents such as SOP’s, runbooks, and roadmaps
- Experience managing and servicing clients through RMM and PSA tools
IT Escalations Engineer (Managed Services) Technology Experience:
- Microsoft Windows Server, Exchange, SQL, and 365 and Azure platforms
- Network design and administration (TCP/IP, DNS, SNMP, VLAN, SDWAN)
- Backup and Disaster Recovery – (Acronis and Veeam)
- Virtualization (VMware and Hyper-V)
- Azure administration or deployments
- Firewall configurations or deployments
IT Escalations Engineer (Managed Services) Benefits:
- Medical, Dental, and Life Insurance
- 401(k) with company match
- PTO + Paid Holidays
- Regular Paid Training
- Certification Reimbursement
- Lunch and Learns (Lunch on us)
