IT Field Engineer Tier 2 – MSP

We are seeking a passionate IT Field Engineer Tier 2 to join our team in the Managed Services industry. In this role, you will leverage your expertise in deploying Windows Servers, managing VMware or Hyper-V environments, and using ConnectWise to provide top-notch technical support to our clients. You’ll handle complex server configurations and deployments, troubleshoot hardware and software issues, and implement advanced endpoint security solutions.

Our company offers a competitive salary with annual increases and performance-based bonuses, comprehensive benefits including medical, dental, and vision insurance, and generous paid time off to ensure a healthy work-life balance. We are committed to your career growth with opportunities for professional development and certification reimbursement, all within a collaborative work environment that values and supports your contributions.

IT Field Engineer Tier 2 – MSP Responsibilities: 

  • Provide expert technical support and guidance to clients in various environments.
  • Manage, configure, and deploy Windows servers, including handling escalated tickets and setting up complex server environments.
  • Perform on-site troubleshooting and repairs, including hardware fixes, delivery of peripherals, and other necessary adjustments when remote solutions are insufficient.
  • Install, configure, and maintain hardware and software components across network infrastructure devices.
  • Implement and manage advanced endpoint security solutions.
  • Administer servers using Active Directory, File & Print services, DNS, and DHCP.
  • Configure, deploy, and maintain firewalls to ensure robust network security.
  • Oversee server configurations and deployments, including setting up new servers and optimizing existing ones.

IT Field Engineer Tier 2 – MSP Requirements: 

  • Proven experience working with Managed Service Providers.
  • Strong background in Windows Server deployment, configuration, and administration.
  • Proficient in using RMM tools such as ConnectWise, Datto, or Autotask.
  • Experience in configuring and managing firewalls.

IT Field Engineer Tier 2 – MSP Benefits:

  •  Salary: $70,000-$75,000
  • 100 % Covered Health, Dental, Vision
  • A family-friendly environment
  • PTO/Holidays/ Sick Leave
  • 401k + 6% match
  • Work from home options
  • Promotions and growth opportunities within 1 year, every year
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