Are you a customer-focused professional with a solid technical background who thrives in both onsite and remote support roles? Join a leading managed technology services provider dedicated to serving nonprofit organizations. Our mission is to empower clients to achieve their goals through top-notch IT support and innovative technology solutions, including cloud, security, backups, and networking.
Career Growth: Opportunities for professional development and advancement.
Company Overview:
We are a premier managed technology services provider committed to enhancing the operational efficiency of nonprofit organizations. Our team specializes in offering comprehensive IT solutions that empower our clients to achieve their missions through cutting-edge technology. We focus on delivering outstanding support and tailored services in cloud computing, cybersecurity, data protection, and network management. Our dynamic and inclusive work environment fosters professional growth and innovation, making it an exciting opportunity to contribute to meaningful causes and advance your career with us.
Key Responsibilities:
- Provide onsite technical support to end users at client sites across the New York City metropolitan area.
- Deliver blended helpdesk support via phone and remote connection.
- Assist with the execution of various technology projects.
- Participate in an on-call after-hours rotation schedule.
- Prepare and maintain detailed client documentation.
Qualifications:
- 2+ years in managed service provider (MSP) roles, with at least 1 year of experience supporting users across multiple locations (both remote and onsite).
- Proficiency in MS Windows OS, Microsoft 365, and Azure Entra ID
- Strong customer service skills with the ability to manage relationships and expectations effectively.
- Experience supporting executive-level users and explaining technical information to non-technical individuals.
- Excellent multitasking, communication, and documentation skills.
- ConnectWise Experience a plus.
Compensation and Benefits:
- Base Salary: $60K – $68K plus $6,800 in quarterly incentive bonuses
- Comprehensive benefits package including:
- Medical, Dental, and Vision insurance
- 401K retirement plan with partial matching
- 4+ weeks of unified leave in the first year, plus standard federal holidays
If you’re ready to take on a rewarding challenge and make a real impact, we encourage you to apply and join our dedicated team!
