IT Field & Server Support Engineer responsibilities:
- Support of all things Microsoft, from Windows Server 2012+, Azure AD, O365, Active Directory, GPOs, etc
- Working with Server Operating Systems
- Installation, configuration, and troubleshooting
- Configuring file, print, and remote access services
- Handling Tier 2 escalations
- Administration consisting of adding/removing users and groups, configuring file permissions, event logs, etc
- Configure and restore backups
- AD configuration and maintenance
- Email maintenance
IT Field & Server Support Engineer requirements:
- Minimum 3 years of experience working in a Managed Service Provider (MSP) or full-service IT consultancy firm.
- Installation, configuration, troubleshooting, and customization of MS Office Suite applications per customer’s preferences
- Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs Datacenter Technologies
- Working knowledge of Enterprise Backup Systems/ Backup and Disaster Recovery
- Working knowledge of Hyper-V and VMware
- Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
- Experience with and understanding of routers and firewalls
- Experience with Cisco, Meraki, Sophos, FortiGate Cloud Solutions
- Experience with Azure and AWS
- Azure AD configuration and maintenance
- Excellent interpersonal skills and communication skills. Candidate needs to be able to tailor communication to the proper skill level of the end-user, and include the appropriate detail to manage the end-user’s expectations.
- Enlists the support of others, identifies key decision-makers and builds alliances to advance business needs.
- Ability to improve customer service satisfaction
IT Field & Server Support Engineer benefits:
- Salary Range – $70k – $80k
- Outstanding benefits package (incl. medical, dental, vision, life, and supplementary insurance)
- 401(k) plan
- Excellent holiday & vacation plans
*Actual salary for IT Field & Server Support Engineer to commensurate with experience*
