IT Field Technician for SMBs Requirements:
- Experience using ConnectWise a plus!
- Basic knowledge of Virtualization technologies (VMware, Hyper-V)
- Basic knowledge of servers (GPO / Scripts / Exchange / AD)
- Superior written and verbal communication skills.
- Outstanding interpersonal skills with the ability to maintain a professional demeanor
- Experience using Cisco products
- Experience troubleshooting/administering Microsoft infrastructure technologies (O365/Exchange, Active Directory, Group Policy, etc)
- Experience in an SLA-driven environment servicing multiple clients concurrently (a must have)
- Background of working autonomously, working for multiple clients in multiple environments
- Providing end-user tech support to external entities
- Strong documentation skills
IT Field Technician for SMBs Responsibilities:
- Providing support for computers and user related questions.
- Ensuring customer satisfaction driving towards maximized customer service at all times.
- Providing user assistance as needed.
- Documenting all support work on a timely basis
- Using remote control tools to provide support to remote locations.
- Completing projects as assigned.
IT Field Technician for SMBs Qualifications:
- Experience using ConnectWise a plus!
- Basic knowledge of Virtualization technologies (VMware, Hyper-V)
- Basic knowledge of servers (GPO / Scripts / Exchange / AD)
- Superior written and verbal communication skills.
- Outstanding interpersonal skills with the ability to maintain a professional demeanor
- Experience using Cisco products
**Personal vehicle preferred, willing to travel to client sites when issues cannot be resolved remotely
