IT Field Technician for SMBs
We’re looking for a IT Field Technician for SMBs to do about 50% on-site support/projects for multiple SMB clients restricted to the Chicagoland area. This will be a good opportunity for a junior systems admin to gain exposure to emerging virtualization and cloud technologies and grow beyond basic desktop support. This opening is well-suited for someone with some experience with a Managed Service Provider looking to gain hands on exposure to virtualization/cloud/network deployment projects.
IT Field Technician for SMBs Requirements:
- Experience using ConnectWise a plus!
- Basic knowledge of Virtualization technologies (VMware, Hyper-V)
- Basic knowledge of servers (GPO / Scripts / Exchange / AD)
- Superior written and verbal communication skills.
- Outstanding interpersonal skills with the ability to maintain a professional demeanor
- Experience using Cisco products
- Experience troubleshooting/administering Microsoft infrastructure technologies (O365/Exchange, Active Directory, Group Policy, etc)
- Experience in an SLA-driven environment servicing multiple clients concurrently (a must have)
- Background of working autonomously, working for multiple clients in multiple environments
- Providing end-user tech support to external entities
- Strong documentation skills
IT Field Technician for SMBs Responsibilities:
- Providing support for computers and user related questions.
- Ensuring customer satisfaction driving towards maximized customer service at all times.
- Providing user assistance as needed.
- Documenting all support work on a timely basis
- Using remote control tools to provide support to remote locations.
- Completing projects as assigned.
IT Field Technician for SMBs Qualifications:
- Experience using ConnectWise a plus!
- Basic knowledge of Virtualization technologies (VMware, Hyper-V)
- Basic knowledge of servers (GPO / Scripts / Exchange / AD)
- Superior written and verbal communication skills.
- Outstanding interpersonal skills with the ability to maintain a professional demeanor
- Experience using Cisco products
**Personal vehicle preferred, willing to travel to client sites when issues cannot be resolved remotely
Opportunity Location
Burr Ridge, IL
Proposed Salary
$40,000-$55,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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Location: Burr Ridge, IL
Proposed Salary: $40,000-$55,000