IT Help Desk Engineer Level 2 (MSP)

We are a National Cloud and Managed Services Provider with offices across the country, including Columbus, OH. We have built a fun and friendly culture and prides ourselves on creating an environment that promotes, grows, and motivates engineers to be their best. The IT Help Desk Engineer Level 2 (MSP) will work on a team of 15 ranging from L1 – L3 which allows you to learn from L3’s and sharpen you skillset by mentoring L1’s. We offer full Health, Dental, Vision, regular paid trainings, certification reimbursement, guaranteed annual reviews, and more!

We are continue to expand our clientele which is why we are seeking an IT Help Desk Engineer Level 2 (MSP). The main responsibility of the IT Help Desk Engineer Level 2 (MSP) will be answering escalated tickets through ConnectWise Manage and assisted on project work. The IT Help Desk Engineer Level 2 (MSP) must have a solid background working with Windows Server, M365, AD/GPO, Hyper-V or VMware, routers/switches/firewalls, Azure AD (now Entra ID), and Azure Intune is a major plus.

We are only considering IT Help Desk Engineer Level 2 (MSP) applicants who have previously worked for a MSP or supported multiple domains concurrently.

IT Help Desk Engineer Level 2 (MSP) Requirements:

  • Windows Server 2012/2016/2019/2022 (AD and GPO)
  • M365 Administration, any migration experience a plus
  • VMWare or Hyper-V Hypervisors
  • Microsoft Azure AD (Intune is a plus)
  • Windows Domains and Workgroups
  • Windows Networking (mapped network drives, shared folders, printers, etc.)
  • Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues
  • Previous experience with ConnectWise highly preferred
  • Bachelors Degree, Microsoft 365 Certified Administrator Expert, or Teams Meetings and Meetings Rooms all highly preferred

IT Help Desk Engineer Level 2 (MSP) Benefits:

  • 100% company paid Health, Dental, and Vision Insurance
  • PTO + Paid Holidays
  • Certification Reimbursement
  • Mileage Reimbursement
  • Ongoing Paid Trainings
  • Guaranteed Annual Reviews